Search Results

Meet the dedicated team of healthcare professionals at Brunswick Doctors. Learn about our experienced GPs, nurses, specialists and support staff committed to providing exceptional medical services. Discover the faces behind your care. Our Team At Brunswick Doctors, our medical & admin team is dedicated to providing the highest quality of care to our patients. Learn more about each of our doctors by exploring their profiles below. Our Doctors & Nurses Dr Ali Sheaar GENERAL PRACTITIONER English | Persian Speaks: Read More Emma Miller PRACTICE NURSE English | Danish Speaks: Read More Dr Juliana Quay GENERAL PRACTITIONER English | Limited Mandarin Speaks: Read More Dr Sonny Chin & Dr Diana Lo Retired | Founding GPs English | Cantonese Speaks: Read More Dr Rasamak Amini GENERAL PRACTITIONER English | Persian Speaks: Read More Support Staff Sue Keeper of Calm & Chaos Speaks: English Nichole Chief of Cheers Speaks: English | Cantonese Cami Smiles & Files Coordinator Speaks: English | Spanish Henri Public Relations Manager Speaks: Babanese Kaelah Smiles & Files Coordinator Speaks: English Specialist & Allied Health Meg Mahon EARLY CHILDHOOD INTERVENTION PRACTITIONER English | Auslan (Australian Sign Language) Speaks: Read More Niyousha Alizadeh ACCREDITED PRACTISING DIETITIAN English | Persian (Farsi) | Korean Speaks: Read More Victor Swee Chin Tan GENERAL & LAPAROSCOPIC SURGEON, ENDOSCOPIST English | Mandarin Speaks: Read More Tabitha Benjamin PSYCHOLOGIST English | moderate Arabic (Egyptian dialect) Speaks: Read More

30 Mins Iron Infusion Estimated Cost: Upfront Fee ~$232.9 - 369 Rebate ~$82.9 - $129 Out of Pocket ~$150 - $240 Make an appointment < Back About this Service Iron Infusion at Brunswick Doctors Melbourne Iron Deficiency Treatment Iron infusions are an injectable treatment to boost iron levels in people with iron deficiency. Iron deficiency is common and can result from excessive blood loss or inadequate dietary iron intake. Some individuals are more prone to iron deficiency and may need regular monitoring and treatment. If you suspect that you have low iron levels or cannot tolerate iron supplements, book an appointment with Dr Juliana Quay or Dr Ali Sheaar at Brunswick Doctors to discuss if an iron infusion is appropriate for you. Symptoms of Iron Deficiency Fatigue or exhaustion Physical weakness Lack of concentration Pale skin Dizziness People at Risk of Iron Deficiency Women (due to blood loss during menstruation) Frequent blood donors Vegans or vegetarians People with an unbalanced diet How to Improve your iron level? If you suspect that you have low iron level, there are simple dietary changes you can make to improve your iron level gradually. Here's a list of foods that are high in iron: Spirulina (2 mg of iron per 1 tablespoon | 7g): Spirulina has a very high iron content based on volume. Get into the habit of adding spirulina powder to your morning smoothies or juice to easily boost your iron intake. Lentil (6.6 mg of iron per cup, cooked) Among legumes, lentils have one of the highest iron content per cup. If you’re not a fan of legumes, try mixing lentils with rice to mask their texture and taste. Spinach (6.4 mg of iron per cup, cooked) Cooked spinach allows for better iron absorption than raw spinach, and it's easier to consume in larger quantities. Keep frozen spinach on hand and add it to pestos or morning smoothies for a convenient boost. Oatmeal (3.4 mg of iron per cup, cooked) Besides being a hearty breakfast, oats are also a great source of iron. Find creative ways to dress up your oatmeal to make it an enjoyable and nutritious treat! Tips: Vitamin C helps your body absorb iron better, while caffeine can block it. To get the most out of your iron-rich foods, pair them with fruits and veggies high in vitamin C, like oranges or bell peppers. Also, try to wait a little before having coffee or tea to let your body absorb the iron! Benefits of Iron Infusion If improving your diet and nutrition isn't enough to raise your iron levels, iron infusions are often recommended. The effects can start to show as early as 1-2 weeks. Here are some benefits of iron infusions compared to dietary changes: Rapid Improvement: Iron infusions work faster than dietary adjustments, with noticeable results in just 1-2 weeks. Effective for Severe Deficiency: If your iron deficiency is severe, infusions can quickly replenish your iron stores, offering a more immediate solution. Bypasses Absorption Issues: For individuals with absorption problems, such as those with gastrointestinal conditions, iron infusions deliver iron directly into the bloodstream, avoiding the digestive system. Convenient: Instead of long-term dietary changes or supplementation, a single infusion can significantly boost your iron levels. Consultation, Procedure & Cost 1st Appointment: Consultation & Referral for Iron Studies During the first appointment, you will discuss your symptoms and any concerns with the doctor. The doctor will arrange an iron studies blood test to determine your iron levels, which must be completed before the infusion. If you have had an iron study blood test recently (within the last few months), please inform our staff as you may not require this initial consultation. 2nd Appointment: Iron Infusion Procedure A prescription for Ferinject® will be forwarded to you or a pharmacy before the appointment. Our friendly staff will instruct you to pick up the Ferinject® from a nearby pharmacy before you attend. The iron infusion procedure typically takes 30-45 minutes , and you can expect to be in the clinic for about 60 minutes. The doctor will explain the process and ensure you are comfortable throughout the infusion. A thin needle will be placed into a vein, usually on the back of your hand or in your elbow crease, to deliver the infusion slowly. You should feel the full benefit of the infusion within 2-4 weeks. Fee for Iron Infusion Procedure on Weekdays Upfront fee: $232.9* Medicare Rebate: $82.9 Out of Pocket: $150 (includes $20 equipment fee) Fee for Iron Infusion Procedure on Weekends Upfront fee: $369* Medicare Rebate: $129 Out of Pocket: $240 (includes $20 equipment fee) Fee for Ferinject® Medicare Holder: $44 Private: $341 *Final fees are subject to change based on the actual consultation. We strive to keep out-of-pocket costs consistent. If you have private health insurance, consult your provider to see if they cover the injection. 3rd Appointment: Telehealth Follow-up A telehealth follow-up appointment will be scheduled one week after the infusion. The doctor will provide you with a pathology form for a follow-up iron studies test to ensure the infusion has been effective. Fees The follow-up appointment will have no out-of-pocket cost for Medicare holders. If you are not a Medicare holder, you will need to pay the MBS fee for the appointment (~$39.10 - $52), which may be fully rebated if your insurance provider covers GP appointments. Where Can I Get an Iron Infusion in Melbourne? Brunswick Doctors offers iron infusions every Monday, Tuesday, Thursday and Friday. Once you made the appointment, be sure to give us a call to confirm! Make an appointment with one of our doctors or speak to our friendly reception staff if you have any questions. Make an appointment with All Doctors Book Now

15 Mins Men's Health Estimated Cost: Upfront Fee $97.85 - $155.7 Rebate $42.86 - $95.7 Out of Pocket ~$55 - $60 Make an appointment < Back About this Service We know you don't want to, but you should.  Dear ladies, if you're the better half of a bloke who may need a gentle nudge to come see a GP, we're here to help.  Dear blokes, how long has it been since a doctor checked your: Height and weight Blood pressure Lifestyle choices affecting your health Diet and exercise Blood check-up (to find things before they become a problem)  You don't have to be dying to see a doctor. At our Brunswick Clinic, it's not making a fuss to come and sort out any niggling issues.  Our team are geared to assist with a range of men's health issues, from prostate to sexual health checks and any other problems to do with eh hem.  You can request to see either male or female doctors at our Brunswick GP practice. So, don't wait any longer – reach out to us today and let us help you stay on top of your health game. Remember, it's always better to be safe than sorry.  Make an appointment with All Doctors Book Now

15 Mins Travel Medicine Estimated Cost: Upfront Fee $97.85 - $155.7 Rebate $42.86 - $95.7 Out of Pocket ~$55 - $60 Make an appointment < Back About this Service Stay Protected with Travel Vaccines - Essential Vaccinations for International Destinations Embarking on an international journey should be an exciting and memorable experience. Just as you wouldn't leave home without your passport, it's essential to prioritise your health by staying up-to-date with recommended travel vaccines. Our travel medicine team not only provides vaccinations but also offers comprehensive advice on various travel-related concerns, such as jet lag, deep vein thrombosis (DVT), traveler's diarrhea, STIs, altitude sickness , and other lesser-known but essential health precautions. While we currently cannot offer certified Yellow Fever vaccinations, we can arrange all other necessary immunizations to keep you protected. Additionally, we can provide guidance on travel first aid kits and components of travel insurance. Here's a list of popular travel destinations and their recommended vaccines: India : Hepatitis A, Typhoid, Tetanus, Polio, and Malaria prophylaxis Thailand : Hepatitis A, Typhoid, Tetanus, and Malaria prophylaxis Brazil : Hepatitis A, Typhoid, Tetanus, Polio, and Malaria prophylaxis South Africa : Hepatitis A, Typhoid, Tetanus, and Malaria prophylaxis China : Hepatitis A, Typhoid, Tetanus, Polio, and Malaria prophylaxis Make an appointment with All Doctors Book Now

15 Mins Medical Certificate Estimated Cost: Upfront Fee $97.85 - $155.7 Rebate $42.86 - $95.7 Out of Pocket ~$45 - $60 Make an appointment < Back About this Service Getting Medical Certificates for School, University, Insurance Claims and more from a GP doctor in Brunswick Our GPs can help arrange: Medical Certificate Special consideration form Fee Remission for Special Circumstances (Long appointment) Work Placement form Insurance Form Fit-to-Fly certificate If you require a form filled, please inform our staff member or state that in your reason for visit when making an appointment. Be sure to bring the correct form along with any supporting documentation with you! If you'd prefer, we can assist by printing the form for you. There's a nominal charge of $0.30 per page of the document. Medical Certificate for work or school If you are unable to work due to an illness or injury, you may require a medical certificate from a GP to confirm your condition. Although the certificate typically does not disclose the specific illness to protect your privacy, it informs your employer that you had a medical condition leading to your absence from work. This can help ensure that you receive the necessary benefits associated with sick leave and protect your job security. It's important to note that medical certificates can only be issued on the day of your visit to our clinic and cannot be written retrospectively (can't be backdated). So, if you need a medical certificate for work or school, you must attend the practice on the day that you're ill. The doctor will then evaluate your condition and decide whether to provide you with a certificate at their discretion. Special consideration for School or University If you're experiencing unexpected and unavoidable circumstances that are affecting your studies, such as physical or mental illness, injury, or bereavement, you can apply for academic support through the special consideration process. This might include requesting an extension on an assignment, submission deadline, rescheduling an exam, or adjusting an assessment task to better suit your needs. Each university or school has its own process for applying for special consideration. Some may require specific forms to be filled out, such as the University of Melbourne and RMIT, while others simply require a letter from a doctor. Regardless of the requirements, students are generally required to provide evidence of their circumstances, such as a medical certificate or other documentation from a GP doctor, and to submit their application within a specified timeframe. 
To avoid delays, it's important to check with your school or university prior to your appointment and inform our staff members that you require special consideration . Be sure to bring along any supporting documentation! Insurance Forms Insurance providers such as Bupa, Allianz, TATA AIG, and NIB may require you to have a form filled out by a doctor before you can make a claim for coverage or benefits for various types of insurance, including health, travel, or life insurance. It's important to familiarise yourself with the claiming process of your insurance provider before your appointment, as our doctors can only fill out the form during your visit. Note that if you have an OSHC (Overseas Student Health Cover) policy, you generally do not need a form filled out by a doctor , but it's still a good idea to check with your insurance provider for more information. If you need a medical form completed by a GP doctor, please let our receptionist know so we can determine if we can assist you. Fit-to-Fly Certificates from a doctor Looking to travel but have a medical condition that you're worried about? Our experienced doctors are here to help! Certain medical conditions can be dangerous to have while flying, such as ear infections, physical injuries, and respiratory or cardiovascular problems. Our doctors can assess your condition and provide guidance and support to help you make informed decisions about your health and travel plans. If our doctors determine that it is safe for you to travel, they can provide you with the necessary documentation to meet airline or destination country requirements. Make sure you contact your airline prior to your appointment to find out what’s required! I need a medical certificate for a previous sick day, what should I do? Medical certificates can only be issued on the day of your visit to our clinic and cannot be backdated . If you require a document to prove your inability to attend work due to illness or injury, you can complete a Statutory Declaration and submit it to your employer. A Statutory Declaration is a legal document where a person declares that something is true to the best of their knowledge and belief. It is typically used when evidence or proof of a particular fact is required. To learn more about Statutory Declarations, visit; https://www.justice.vic.gov.au/statdecs . Make an appointment with All Doctors Book Now

Join the team at Brunswick Doctors and be part of a dedicated healthcare community. Explore career opportunities for doctors (VR GP), nurses, and support staff. Apply today to work in a supportive medical environment in Brunswick. Join our team Be Part of a Caring Community At Brunswick Doctors, we believe in providing high-quality, patient-centered care in a supportive and positive environment. If you're a dedicated GP looking for a place to grow and make a difference, we'd love to hear from you. Current Job Openings Full-time / Part-time Fellowed GPs Qualification: VR GP, fellowed with either RACGP or ACRRM What we offer 70% Billing Competitive billing rate or guaranteed rate /hr Work-life balance Weekdays | Weekend & After hours available We value your skills Your special interest are our special interests too. Let us facilitate your love of good medicine Who are we looking for? We are especially interested in meeting GPs with an interest in practicing good medicine, continuity of patient care, modern health IT and continuously improving the experience within general practice. We are seeking doctors who want to settle into a clinic long-term , are great to work with, and desires to establish relationships with us and our long-term patients . We want our patients to feel heard and cared for. If you value working in a low-pressure environment that allows you to focus on practicing quality medicine, we would love to hear from you! Opportunities for OTD GPs We also have opportunities for OTD GPs who have obtained Fellowship with one of the colleges but are still on a moratorium. You can work with us after hours during the week and/or on weekends. How to apply If this sounds like you, please complete the form or send your resume to: matt@brunswickdoctors.com.au Your full name as appear on AHPRA Preferred Name Email Phone Do you have the right to work in Australia Yes | No Do you have fellowship with: * Required the Royal Australian College of General Practitioners (RACGP) the Australian College of Remote & Rural Medicine (ACRRM) No fellowship Your Special Interest: Send Thanks for submitting!

30 Mins Children's Health & Immunisation Estimated Cost: Upfront Fee $97.85 - $155.7 Rebate $42.86 - $95.7 Out of Pocket ~$55 - $60 Make an appointment < Back About this Service Comprehensive and Caring Children's Medicine - Your Friendly Melbourne Doctors for Kids At QV Medical, we believe that quality healthcare should be accessible and enjoyable for everyone, including the little humans. Our GP doctors are well-versed in dealing with children and are committed to providing a warm and friendly environment that helps put young patients at ease. We understand the concerns parents face when searching for a doctor for their child, and we're here to help with a variety of pediatric services: Childhood immunisations: We offer vaccinations for birth, 2, 4, 6, 12, 18 months, and 4 years, as well as HPV and tetanus for 10-15 year olds. Growth and development monitoring: Our doctors can help you track your child's progress and provide advice on optimal development. Diet and nutrition guidance: We're passionate about supporting your child's health through proper nutrition and dietary habits. Allergies and Asthma: We offer allergy and asthma management plans to help your child breathe easier and live a healthier life. Parenting advice: Our team is here to answer any questions and address concerns you may have as a parent. Pediatric acute care: We provide timely medical attention for common childhood illnesses and injuries. Mental Health: We offer support for children struggling with anxiety, depression, and other mental health concerns, helping them build resilience and emotional wellbeing. Common Illnesses: We diagnose and treat everyday health issues such as colds, flu, and ear infections, ensuring your child recovers quickly and comfortably. When booking an appointment for your child, please ensure you allow enough time to complete both your own and your child's check-in details. Reach out to us today to experience warm, compassionate, and comprehensive children's healthcare services in Melbourne CBD, tailored to your child's unique needs. Make an appointment with All Doctors Book Now

30 Mins Pregnancy Care Estimated Cost: Upfront Fee --- Rebate --- Out of Pocket ~$55 - $60 Make an appointment < Back About this Service Pregnancy Care at Brunswick Doctors Discover the comprehensive, compassionate pregnancy care services offered by our experienced GP in Brunswick, tailored to meet your unique needs. Are You Expecting or Planning for a Baby? At Brunswick Doctors, we know that every pregnancy is unique, bringing a mix of excitement and questions. Our team of experienced doctors provides comprehensive pregnancy care tailored to your needs, from preconception planning and prenatal care to postnatal support, to ensure you and your baby receive the best possible care throughout this remarkable journey. Routine Pregnancy Check-ups From the moment you discover you're pregnant, our doctors will work closely with you to conduct necessary early tests, and discuss your options for specialist obstetric care and delivery preferences. Our doctors will address your questions and concerns, helping you make informed decisions about your pregnancy journey. Pregnancy Scans & Tests Checklist We understand that juggling your day-to day tasks and preparation of having a baby, along with scheduling all the necessary scans and tests can be overwhelming, especially for first-time parents. Download our comprehensive checklist to help you stay organized and ensure you don't miss any important steps! BD - Pregnancy Scans & Tests Schedule .pdf Download PDF • 171KB 1st Antenatal Visit: Blood Test & Urine Test During your first antenatal visit, blood and urine tests are conducted to establish your baseline health. These tests screen for conditions such as anemia, infections, and blood type, ensuring both you and your baby are healthy from the start. 6-10 Weeks: Ultrasound - Dating Scan The dating scan is performed to confirm your pregnancy and determine the gestational age of your baby. This helps establish an accurate due date and assess early fetal development. From 10 Weeks: NIPT Blood Test (Optional) The Non-Invasive Prenatal Testing (NIPT) is an optional blood test that screens for certain genetic conditions, such as Down syndrome, Edwards syndrome, and Patau syndrome. It offers valuable information about your baby's health early in the pregnancy. 12-14 Weeks: Ultrasound - Nuchal Translucency Test The nuchal translucency test is an ultrasound that measures the fluid at the back of your baby's neck. This measurement, combined with a blood test, helps assess the risk of chromosomal abnormalities such as Down syndrome. 18-22 Weeks: Ultrasound - Morphology Scan The morphology scan is a detailed ultrasound that examines your baby's anatomy, checking for any physical abnormalities. It also assesses the development of your baby's organs and measures growth.' 24-28 Weeks: Blood Test - Gestational Diabetes Screening The gestational diabetes screening test checks for high blood sugar levels that can develop during pregnancy. Early detection and management of gestational diabetes are crucial to ensure a healthy pregnancy and reduce risks for both mother and baby. Remember to schedule appointments with us after the tests are completed, and our doctors will help you arrange the referral for the next test and scans as required. What are the fees associated with a GP Antenatal Visits? If you are a Medicare holder, you will pay for your visit base on the time spent with the doctor. If you are not a Medicare holder, but you have private health insurance, you will pay for your visit base on the time spent with the doctor and any other pregnancy services used. Check with your insurance provider before scheduling the appointment to see whether they may cover GP appointments and pregnancy related services. In order to provide you with the best care possible, a long appointment is required for any pregnancy related enquiries. Sometimes a Prolong appointment may be recommended based on your needs. Long appointments (MBS item 36 / 5040) Upfront Fee: $137.9 - $155.7 * Medicare Rebate $82.9 - 95.7 Out of pocket: $55 - $60 * Final fee is subject to change based on the actual consultation. However, we make our best effort to keep the out of pocket cost consistent Maternity Care and Support Shared Maternity Care in Brunswick Dr. Juliana Quay provides shared maternity care, collaborating with renowned Melbourne obstetric hospitals to provide seamless support for expectant mothers. For those with uncomplicated pregnancies, our shared care approach allows you to maintain your relationship with your trusted GP while minimising hospital visits, without compromising on the quality of care you receive. Pregnancy Counselling Services If you're facing concerns or uncertainties about your pregnancy, our GPs offer confidential pregnancy counselling. This service provides a safe space for you to discuss your feelings, explore your options to continue or terminate pregnancy, and receive non-judgmental guidance from our experienced GP doctors. Medical Abortion Services If you require a medical abortion or want to learn more about the process, please contact our clinic and speak to our staff members for more info. If you require urgent support or need to speak to someone as soon as possible, consider contacting one of these Pregnancy counselling services: Pregnancy Help Australia (1300 139 313) https://pregnancyhelpaustralia.org.au/ Birth Line Pregnancy Support (1300 655 156) https://birthline.org.au/ 1800 My Options https://www.1800myoptions.org.au/ Schedule Your Visit At Brunswick Doctors, we are committed to providing compassionate, comprehensive pregnancy care that meets your individual needs. Our team of dedicated doctors is here to support you and your growing family throughout this incredible journey. To schedule an appointment or learn more about our pregnancy care services, contact us today. Make an appointment with All Doctors Book Now

< Back Niyousha Alizadeh Fundamental Dietetics ACCREDITED PRACTISING DIETITIAN I am a new graduate dietitian with a Bachelor of Applied Science and Master of Dietetic Practice from La Trobe University in Melbourne. With a strong academic foundation and a deep understanding of the challenges many face with food and diet, I am dedicated to helping others build healthier, more balanced relationships with food. My goal is to support my clients in achieving their wellness goals, using compassionate, evidence-based guidance tailored to their unique needs. Spoken Language English | Persian (Farsi) | Korean Available on Special interest Eating disorders Sports nutrition Chronic disease management Oncology Mon Phone 0490 796 398 Email niyousha@fundamentaldietetics.com.au Make an appointment http://fundamentaldietetics.com.au

5 Mins COVID Booster Estimated Cost: Upfront Fee Bulk billed Rebate --- Out of Pocket --- Make an appointment < Back About this Service Protect Yourself with a COVID-19 Booster at Brunswick Doctors Is COVID-19 still a concern? While the pandemic is no longer in crisis mode, COVID-19 is still circulating, and immunity from previous vaccines or infections decreases over time. A booster helps maintain strong protection against severe illness, especially for those at higher risk. Why get a COVID booster? Boost your immunity – Protection from past doses fades, and new variants emerge. Reduce severe illness – Helps prevent hospitalisation, especially for older adults and those with health conditions. Protect others – Minimises spread to vulnerable family and community members. Who should get a booster? Adults, especially 65+ or with chronic conditions People in high-risk environments (healthcare, aged care, frontline work) Anyone looking to stay protected from evolving COVID-19 variants 📅 Book your COVID-19 booster today at Brunswick Doctors. Book online at BrunswickDoctors.com.au or call us to schedule your dose. Make an appointment with All Doctors Book Now

< Back Emma Miller PRACTICE NURSE Emma is an experienced cardiac nurse with eight years of nursing expertise. She has worked in diverse settings, including the Cardiothoracic and Respiratory Medicine ward, ICU, and Day Procedures Unit, gaining advanced skills in cardiac procedures, emergency care, and patient assessments. She is also highly skilled in performing iron infusions, administering immunisations, and assisting doctors with hands-on procedures, bringing versatility and expertise to her role at Brunswick Doctors. With a Master of Advanced Nursing and a solid understanding of what it takes to be an effective, empathetic educator, Emma is passionate about empowering patients through education and compassionate care, helping them take charge of their health. Spoken Language English | Danish Available on Mon | Tue | Thu | Fri Special interest Cadiac Health

Read the privacy policy of Brunswick Doctors. Learn how we handle patient data, security, and confidentiality. Privacy Policy Introduction As an Australian-based organisation, any data and information collected is held, used and disclosed in accordance with the Privacy Act 1988. This privacy policy is to provide information to you, our patient, on how your personal information including your health information is collected and used within our practice, and the circumstances in which we may share it with third parties. Our legal obligations As a private sector health service provider, Brunswick Doctors is required to comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) of Australia. To provide you with health care services, Brunswick Doctors needs to collect and use your personal information. If you provide incomplete or inaccurate information to us, or choose to withhold personal health information from us, we may not be able to provide you with the services you are seeking. Privacy Officer This practice has a designated privacy officer who implements and monitors adherence to all privacy legislation in this practice. The privacy officer acts as liaison for all privacy issues and requests for access to patient personal health information. Matt Mahon, is our practice’s designated privacy officer. The privacy officer is responsible for ensuring compliance with the Privacy Act 1988 and the Australian Privacy Principles and for developing and maintaining our written protocols. The privacy officer liaises with the person responsible for our computer security and systems to ensure our electronic systems remain compliant. If any members of the public or of our practice team have any queries concerning privacy laws and how our practice manages adherence to these laws, these queries are directed to the privacy officer. Definition Personal health information & Patient’s health record- ‘Personal health information’ is a particular subset of personal information and can include any information collected about a person in order to provide a health service. ‘Patient’s health record’ includes the formal health record (written or electronic) and information held or recorded on any other medium (e.g. letter, facsimile, electronic, verbal). These can include but not limiting to: Notes recorded during a consultation with a health care provider Any information conveyed to practice staff verbally in person or over the phone Correspondence received from patient, specialists, other health care providers or other relevant agencies Why and when your consent is necessary When you register as a patient of our practice, whether it is through our website or verbally with one of our staff members, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Our clinic uses a secure check-in platform to collect your information when you register for your first consultation.The digital registration form will ask you to agree to our Privacy Policy and how we use your information. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this. Why do we collect, use, hold and share your personal information? Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training). What personal information do we collect? We collect information from you that is necessary to provide you with health care services and to assist our health care team in diagnosing and treating your condition. Often this includes: Personal details: names, date of birth, employment and other demographic data Your ethnic background or your current lifestyle: alcohol consumption & smoking history Contact details: phone numbers, addresses, email & emergency contact Medical details: family information, past medical and social history, current health issues and future medical care Medicare numbers & health identifier (where available) for identification and claiming purposes Payment & account details: credit card or direct debit information Health fund details Formal health record (written or electronic) Results, reports or referrals received from other health care providers and any health information such as a medical or personal opinion about a person’s health, disability or health status. Dealing with us anonymously You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals. How do we collect your personal information? Our practice may collect your personal information in several different ways. When you make your first appointment, our practice will collect your personal and demographic information via your registration. This can include any information you’ve entered through our digital registration form, on our website or verbally communicated to our staff in person. Our practice has a collection statement within the digital patient registration form which collect consent from you for us to use your information. During the course of providing medical services, we may collect further personal information through electronic transfer of prescriptions (eTP), My Health Record via Shared Health Summary and Event Summary. We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment or communicate with us using social media. In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from: your guardian or responsible person as well as your emergency contact other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services your health fund, Medicare, or the Department of Veterans’ Affairs (as necessary). How do we use your information? Brunswick Doctors only uses your personal information for the purpose you have given the information to us unless one of the following applies: The other purpose is directly related to the purpose for which you have given us the information and you would reasonably expect, or we have told you, that your information is usually disclosed for another purpose or to other individuals, organisations or agencies; You have consented for us to use your information for another purpose; We are required or authorised by law to disclose your information for another purpose; The disclosure of your information will prevent or lessen a serious and imminent threat to somebody’s life or health; 1. Use among our staff involved in your care Our health care practices mean that your treatment will be provided by a team of staff who work together. Our staff will share your health information as part of the process of providing your treatment and ongoing care. Your health information will only be disclosed to our staff who are involved in your treatment. The confidentiality of your information and your privacy will be protected at all times in accordance with the law.  2 Other health service providers If in the future you are being treated by another health practitioner who needs to have access to the health record of your treatment at Brunswick Doctors, we will require prior written consent from you to provide a copy of your record.  The only time we would provide information about your health records to another medical practitioner without your consent is in the event of an emergency where your life is at risk and you are not able to provide consent.  3 Relatives, guardian, close friends or legal representative We may provide information about your condition to your parent, child, other relatives, close personal friends, guardians, or a person exercising your power of attorney under an enduring power of attorney, unless you tell us that you do not wish us to disclose your health information to any such person.  4 Research purposes Brunswick Doctors may use your health information, in a de-identified format, for research and teaching purposes. You can opt out of such use of your information by notifying us at any time without prejudicing your care and treatment.  5 Other Brunswick Doctors entities Brunswick Doctors may share your health information amongst its facilities listed at the end of this Privacy Policy. For example, this may occur where you are transferred between any of Brunswick Doctors’s facilities or to coordinate your care.  6 Other common uses In order to provide the best possible environment in which to treat you, we may also use your health information where necessary for: Activities such as quality assurance processes, accreditation, audits, risk and claims management, patient satisfaction surveys and staff education and training; Invoicing, billing and account management; To liaise with your health fund as necessary; and The purpose of complying with any applicable laws – for example, in response to a subpoena or compulsory reporting to State or Federal authorities (for example, for specified law enforcement or public health and safety circumstances). 7 Contractors Where we outsource any of our services or hire contractors to perform professional services within our clinics we require them to also comply with the Privacy Act 1988 (Cth) (or other relevant privacy legislation) and our Privacy Policy.  8 Other uses with your consent With your consent we can also use your information for other purposes such as including you on a marketing mailing list. Please note, however, that unless you provide us with your express consent for this purpose, we will not use your information in this way. Please note, Brunswick Doctors may use or disclose your personal information as specified above via electronic processes, where available or relevant. How the Practice uses document automation technologies Brunswick Doctors relies on our Clinic Management Software (CMS), Best Practice Software, for a number of document automation and security measures. These include templates and autofill capabilities that insert medically relevant patient information into referrals within a patients health record. It is ultimately the responsibility of the Medical Practitioner to determine what information is medically necessary to be include in referral letters, such as specialist letters, referrals to imaging and pathology centres, and can include or omit relevant information as they see fit. The softwares and electronic systems we employ are password protected and members of the practice team have different levels of access to patient personal health information as appropriate to their roles. Use of Artificial Intelligence (AI) Our doctors may use Artificial Intelligence (AI) to help document notes during consultations. AI tools support healthcare providers by enhancing the accuracy, efficiency, and completeness of clinical documentation. All patient information processed through AI is managed securely and confidentially in strict compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Patients have the right to inquire about our use of AI technology and may request additional information from our Privacy Officer. If patients do not wish for doctors to use AI during their consultations, they should inform the doctor at the start of the consultation. When, why and with whom do we share your personal information? We sometimes share your personal information: with third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with APPs and this policy with other healthcare providers when it is required or authorised by law (eg court subpoenas) when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent to assist in locating a missing person to establish, exercise or defend an equitable claim for the purpose of confidential dispute resolution process when there is a statutory requirement to share certain personal information (eg some diseases require mandatory notification) during the course of providing medical services, through eTP, My Health Record (eg via Shared Health Summary, Event Summary). Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent. We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent. Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing. How do we store and protect your personal information? 1. Data quality and security Brunswick Doctors will take reasonable steps to ensure that your personal information which we may collect, use or disclose is accurate, complete and up-to-date. We will also take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. We use technologies and processes such as access control procedures, network firewalls, encryption and physical security to protect your privacy. Personal health information is kept where only those with authorisation can access it, and is kept out of view of and unable to be accessed by the public. All softwares and electronic systems in our facility is passcode protected. Members of the practice team have different levels of access to patient personal health information as appropriate to their roles and, to maintain security all computer hardware and software passwords are kept confidential and are not disclosed to others. Each member of our practice team as well as any contractors that we work with are bound by a confidentiality agreement, which is signed upon commencement of working at our practice. 2. How we store your personal information Our practice is considered paperless, therefore all paper record that we receive from other health care providers such as letters, results, reports, X-rays, video, photos or audio recordings will be turned into soft copies and stored in the practice management softwares. the paper record will then be destroyed securely at our facility. The personal health information we collect and store in an electronic format is hosted by Internet Service Providers with servers located in Australia. Such information is unlikely to be disclosed to overseas recipients. We will destroy or permanently de-identify any of your information which is no longer needed. Telehealth Appointments and Consent Brunswick Doctors conducts Telehealth appointments primarily via telephone calls. In cases where a video consultation is required, we arrange this through Zoom, providing patients with a secure, private link that only the patient will have access to. Brunswick Doctors does not record, duplicate, or store audio or video from these consultations. Consent for Telehealth consultations is obtained verbally from patients at the start of the appointment. Access to and correction of your health information You have a right to have access to the health information that we hold in your health record. You can also request an amendment to your health record should you believe that it contains inaccurate information.  Brunswick Doctors will allow access or make the requested changes unless there is a reason under the Privacy Act 1988 (Cth) or other relevant law to refuse such access or refuse to make the requested changes.  If we do not agree to change your medical record/personal information in accordance with your request, we will permit you to make a statement of the requested changes and we will enclose this with your record. Should you wish to obtain access to or request changes to your health record you can ask for our Privacy Officer (see details below) who can give you more detailed information about Brunswick Doctors’s access and correction procedure.  Please note that Brunswick Doctors may recover reasonable costs associated with supplying this information to you. How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice? We take complaints and concerns regarding privacy seriously. If you have a complaint about privacy issues, or if: You have questions or comments about this Privacy Policy; Brunswick Doctors does not agree to provide you with access to your personal information; or You have or a complaint about our information handling practices, You can lodge a complaint with or contact our Privacy Officer on the details below. Please allow 30 days turnaround time for us to thoroughly investigate your concern. By letter: Privacy Officer, Brunswick Doctors, 55 Albion Street, Brunswick VIC 3056 By email: info@brunswickdoctors.com.au By telephone: (03) 9383 4155 If we are unable to resolve your issue, you may also contact the OAIC. Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992. Information we collect from our website This section of our Privacy Policy explains how we handle your personal information which is collected from our website: www.brunswickdoctors.com.au  This Privacy Policy applies to your use of our website and the use of any of the facilities on our website.  When you use our website, we do not attempt to identify you as an individual user and we will not collect personal information about you unless you specifically provide this to us. Sometimes, we may collect your personal information if you choose to provide this to us via an online form or by email, for example, if you: Post a comment on an article we have published; Submit a general enquiry via our contacts page; Register to receive our email newsletter; or Send a written complaint or enquiry to our Privacy Officer. When you use our website, our Internet Service Provider (ISP) will record and log for statistical purposes the following information about your visit: Your computer address; Your top level name (for example, .com,.gov, .org, .au etc); The date and time of your visit; The pages and documents you access during your visit; and The browser you are using. Our web-site management agent may use statistical data collected by our ISP to evaluate the effectiveness of our web-site. We are, however, obliged to allow law enforcement agencies and other government agencies with relevant legal authority to inspect our ISP logs, if an investigation being conducted warrants such inspection.  Cookies A “cookie” is a device that allows our server to identify and interact more effectively with your computer. Cookies do not identify individual users, but they do identify your ISP and your browser type. This website uses temporary cookies. This means that upon closing your browser, the temporary cookie assigned to you will be destroyed and no personal information is maintained which will identify you at a later date. Personal information such as your email address is not collected unless you provide it to us. We do not disclose domain names or aggregate information to third parties other than agents who assist us with this website and who are under obligations of confidentiality. You can configure your browser to accept or reject all cookies and to notify you when a cookie is used. We suggest that you refer to your browser instructions or help screens to learn more about these functions. However, please note that if you configure your browser so as not to receive any cookies, a certain level of functionality of the Brunswick Doctors website and other websites may be lost.  Links to third party websites We may create links to third party websites. We are not responsible for the content or privacy practices employed by websites that are linked from our website. Use and disclosure We will only use personal information collected via our website for the purposes for which you have given us this information. We will not use or disclose your personal information to other organisations or any one else unless: You have consented for us to use or disclose your personal information for this purpose; You would reasonably expect or we have told you that your information is usually used or disclosed to other organisations or persons in this way; The use or disclosure is required or authorised by law; The use or disclosure will prevent or lessen a serious or imminent threat to somebody’s life or health; or If we receive your email address because you sent us an email message, the email will only be used or disclosed for the purpose for which you have provided and we will not add your email address to an emailing list or disclose this to anyone else unless you provide us with consent for this purpose. Data quality and security If we collect your personal information from our website, we will maintain and update your information as necessary or when you advise us that your personal information has changed. Brunswick Doctors is committed to protecting the security of your personal information. We use technologies and processes such as access control procedures, network firewalls, encryption and physical security to protect the privacy of information. We will take all reasonable steps to prevent your information from loss, misuse or alteration. If you choose to complete our online forms or lodge enquiries via our website, we will ensure that your contact details are stored on password protected databases. Staff members associated with website maintenance have access to our website’s backend system. This is password protected. Our website service is also password protected. The information we collect and store from our website is hosted by Internet Service Providers with servers located in the United States.  Access and correction If you wish to obtain information about how to access or correct your personal information collected via our website, please contact our Privacy Officer using the details below. Policy review statement The privacy policy is reviewed regularly to ensure these policies and procedures are up-to-date. In the event of any issues or complaints relating to privacy matters, we also conducts a review in accordance to our review procedure outlined beloww: Review Procedure The privacy officer reviews the following items: · What is the primary purpose of this practice? · What data do we collect and document? · How do we store this information? · What data do we disclose and to whom? · When and how do we obtain patient consent? Information is collected from hard copy and electronic storage devices, and issues are discussed with the general practitioners and other practice team members to gain the most current information.