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Read the privacy policy of Brunswick Doctors. Learn how we handle patient data, security, and confidentiality. Privacy Policy Introduction As an Australian-based organisation, any data and information collected is held, used and disclosed in accordance with the Privacy Act 1988. This privacy policy is to provide information to you, our patient, on how your personal information including your health information is collected and used within our practice, and the circumstances in which we may share it with third parties. Our legal obligations As a private sector health service provider, Brunswick Doctors is required to comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) of Australia. To provide you with health care services, Brunswick Doctors needs to collect and use your personal information. If you provide incomplete or inaccurate information to us, or choose to withhold personal health information from us, we may not be able to provide you with the services you are seeking. Privacy Officer This practice has a designated privacy officer who implements and monitors adherence to all privacy legislation in this practice. The privacy officer acts as liaison for all privacy issues and requests for access to patient personal health information. Matt Mahon, is our practice’s designated privacy officer. The privacy officer is responsible for ensuring compliance with the Privacy Act 1988 and the Australian Privacy Principles and for developing and maintaining our written protocols. The privacy officer liaises with the person responsible for our computer security and systems to ensure our electronic systems remain compliant. If any members of the public or of our practice team have any queries concerning privacy laws and how our practice manages adherence to these laws, these queries are directed to the privacy officer. Definition Personal health information & Patient’s health record- ‘Personal health information’ is a particular subset of personal information and can include any information collected about a person in order to provide a health service. ‘Patient’s health record’ includes the formal health record (written or electronic) and information held or recorded on any other medium (e.g. letter, facsimile, electronic, verbal). These can include but not limiting to: Notes recorded during a consultation with a health care provider Any information conveyed to practice staff verbally in person or over the phone Correspondence received from patient, specialists, other health care providers or other relevant agencies Why and when your consent is necessary When you register as a patient of our practice, whether it is through our website or verbally with one of our staff members, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Our clinic uses a secure check-in platform to collect your information when you register for your first consultation.The digital registration form will ask you to agree to our Privacy Policy and how we use your information. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this. Why do we collect, use, hold and share your personal information? Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training). What personal information do we collect? We collect information from you that is necessary to provide you with health care services and to assist our health care team in diagnosing and treating your condition. Often this includes: Personal details: names, date of birth, employment and other demographic data Your ethnic background or your current lifestyle: alcohol consumption & smoking history Contact details: phone numbers, addresses, email & emergency contact Medical details: family information, past medical and social history, current health issues and future medical care Medicare numbers & health identifier (where available) for identification and claiming purposes Payment & account details: credit card or direct debit information Health fund details Formal health record (written or electronic) Results, reports or referrals received from other health care providers and any health information such as a medical or personal opinion about a person’s health, disability or health status. Dealing with us anonymously You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals. How do we collect your personal information? Our practice may collect your personal information in several different ways. When you make your first appointment, our practice will collect your personal and demographic information via your registration. This can include any information you’ve entered through our digital registration form, on our website or verbally communicated to our staff in person. Our practice has a collection statement within the digital patient registration form which collect consent from you for us to use your information. During the course of providing medical services, we may collect further personal information through electronic transfer of prescriptions (eTP), My Health Record via Shared Health Summary and Event Summary. We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment or communicate with us using social media. In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from: your guardian or responsible person as well as your emergency contact other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services your health fund, Medicare, or the Department of Veterans’ Affairs (as necessary). How do we use your information? Brunswick Doctors only uses your personal information for the purpose you have given the information to us unless one of the following applies: The other purpose is directly related to the purpose for which you have given us the information and you would reasonably expect, or we have told you, that your information is usually disclosed for another purpose or to other individuals, organisations or agencies; You have consented for us to use your information for another purpose; We are required or authorised by law to disclose your information for another purpose; The disclosure of your information will prevent or lessen a serious and imminent threat to somebody’s life or health; 1. Use among our staff involved in your care Our health care practices mean that your treatment will be provided by a team of staff who work together. Our staff will share your health information as part of the process of providing your treatment and ongoing care. Your health information will only be disclosed to our staff who are involved in your treatment. The confidentiality of your information and your privacy will be protected at all times in accordance with the law.  2 Other health service providers If in the future you are being treated by another health practitioner who needs to have access to the health record of your treatment at Brunswick Doctors, we will require prior written consent from you to provide a copy of your record.  The only time we would provide information about your health records to another medical practitioner without your consent is in the event of an emergency where your life is at risk and you are not able to provide consent.  3 Relatives, guardian, close friends or legal representative We may provide information about your condition to your parent, child, other relatives, close personal friends, guardians, or a person exercising your power of attorney under an enduring power of attorney, unless you tell us that you do not wish us to disclose your health information to any such person.  4 Research purposes Brunswick Doctors may use your health information, in a de-identified format, for research and teaching purposes. You can opt out of such use of your information by notifying us at any time without prejudicing your care and treatment.  5 Other Brunswick Doctors entities Brunswick Doctors may share your health information amongst its facilities listed at the end of this Privacy Policy. For example, this may occur where you are transferred between any of Brunswick Doctors’s facilities or to coordinate your care.  6 Other common uses In order to provide the best possible environment in which to treat you, we may also use your health information where necessary for: Activities such as quality assurance processes, accreditation, audits, risk and claims management, patient satisfaction surveys and staff education and training; Invoicing, billing and account management; To liaise with your health fund as necessary; and The purpose of complying with any applicable laws – for example, in response to a subpoena or compulsory reporting to State or Federal authorities (for example, for specified law enforcement or public health and safety circumstances). 7 Contractors Where we outsource any of our services or hire contractors to perform professional services within our clinics we require them to also comply with the Privacy Act 1988 (Cth) (or other relevant privacy legislation) and our Privacy Policy.  8 Other uses with your consent With your consent we can also use your information for other purposes such as including you on a marketing mailing list. Please note, however, that unless you provide us with your express consent for this purpose, we will not use your information in this way. Please note, Brunswick Doctors may use or disclose your personal information as specified above via electronic processes, where available or relevant. How the Practice uses document automation technologies Brunswick Doctors relies on our Clinic Management Software (CMS), Best Practice Software, for a number of document automation and security measures. These include templates and autofill capabilities that insert medically relevant patient information into referrals within a patients health record. It is ultimately the responsibility of the Medical Practitioner to determine what information is medically necessary to be include in referral letters, such as specialist letters, referrals to imaging and pathology centres, and can include or omit relevant information as they see fit. The softwares and electronic systems we employ are password protected and members of the practice team have different levels of access to patient personal health information as appropriate to their roles. Use of Artificial Intelligence (AI) Our doctors may use Artificial Intelligence (AI) to help document notes during consultations. AI tools support healthcare providers by enhancing the accuracy, efficiency, and completeness of clinical documentation. All patient information processed through AI is managed securely and confidentially in strict compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Patients have the right to inquire about our use of AI technology and may request additional information from our Privacy Officer. If patients do not wish for doctors to use AI during their consultations, they should inform the doctor at the start of the consultation. When, why and with whom do we share your personal information? We sometimes share your personal information: with third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with APPs and this policy with other healthcare providers when it is required or authorised by law (eg court subpoenas) when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent to assist in locating a missing person to establish, exercise or defend an equitable claim for the purpose of confidential dispute resolution process when there is a statutory requirement to share certain personal information (eg some diseases require mandatory notification) during the course of providing medical services, through eTP, My Health Record (eg via Shared Health Summary, Event Summary). Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent. We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent. Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing. How do we store and protect your personal information? 1. Data quality and security Brunswick Doctors will take reasonable steps to ensure that your personal information which we may collect, use or disclose is accurate, complete and up-to-date. We will also take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. We use technologies and processes such as access control procedures, network firewalls, encryption and physical security to protect your privacy. Personal health information is kept where only those with authorisation can access it, and is kept out of view of and unable to be accessed by the public. All softwares and electronic systems in our facility is passcode protected. Members of the practice team have different levels of access to patient personal health information as appropriate to their roles and, to maintain security all computer hardware and software passwords are kept confidential and are not disclosed to others. Each member of our practice team as well as any contractors that we work with are bound by a confidentiality agreement, which is signed upon commencement of working at our practice. 2. How we store your personal information Our practice is considered paperless, therefore all paper record that we receive from other health care providers such as letters, results, reports, X-rays, video, photos or audio recordings will be turned into soft copies and stored in the practice management softwares. the paper record will then be destroyed securely at our facility. The personal health information we collect and store in an electronic format is hosted by Internet Service Providers with servers located in Australia. Such information is unlikely to be disclosed to overseas recipients. We will destroy or permanently de-identify any of your information which is no longer needed. Telehealth Appointments and Consent Brunswick Doctors conducts Telehealth appointments primarily via telephone calls. In cases where a video consultation is required, we arrange this through Zoom, providing patients with a secure, private link that only the patient will have access to. Brunswick Doctors does not record, duplicate, or store audio or video from these consultations. Consent for Telehealth consultations is obtained verbally from patients at the start of the appointment. Access to and correction of your health information You have a right to have access to the health information that we hold in your health record. You can also request an amendment to your health record should you believe that it contains inaccurate information.  Brunswick Doctors will allow access or make the requested changes unless there is a reason under the Privacy Act 1988 (Cth) or other relevant law to refuse such access or refuse to make the requested changes.  If we do not agree to change your medical record/personal information in accordance with your request, we will permit you to make a statement of the requested changes and we will enclose this with your record. Should you wish to obtain access to or request changes to your health record you can ask for our Privacy Officer (see details below) who can give you more detailed information about Brunswick Doctors’s access and correction procedure.  Please note that Brunswick Doctors may recover reasonable costs associated with supplying this information to you. How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice? We take complaints and concerns regarding privacy seriously. If you have a complaint about privacy issues, or if: You have questions or comments about this Privacy Policy; Brunswick Doctors does not agree to provide you with access to your personal information; or You have or a complaint about our information handling practices, You can lodge a complaint with or contact our Privacy Officer on the details below. Please allow 30 days turnaround time for us to thoroughly investigate your concern. By letter: Privacy Officer, Brunswick Doctors, 55 Albion Street, Brunswick VIC 3056 By email: info@brunswickdoctors.com.au By telephone: (03) 9383 4155 If we are unable to resolve your issue, you may also contact the OAIC. Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992. Information we collect from our website This section of our Privacy Policy explains how we handle your personal information which is collected from our website: www.brunswickdoctors.com.au  This Privacy Policy applies to your use of our website and the use of any of the facilities on our website.  When you use our website, we do not attempt to identify you as an individual user and we will not collect personal information about you unless you specifically provide this to us. Sometimes, we may collect your personal information if you choose to provide this to us via an online form or by email, for example, if you: Post a comment on an article we have published; Submit a general enquiry via our contacts page; Register to receive our email newsletter; or Send a written complaint or enquiry to our Privacy Officer. When you use our website, our Internet Service Provider (ISP) will record and log for statistical purposes the following information about your visit: Your computer address; Your top level name (for example, .com,.gov, .org, .au etc); The date and time of your visit; The pages and documents you access during your visit; and The browser you are using. Our web-site management agent may use statistical data collected by our ISP to evaluate the effectiveness of our web-site. We are, however, obliged to allow law enforcement agencies and other government agencies with relevant legal authority to inspect our ISP logs, if an investigation being conducted warrants such inspection.  Cookies A “cookie” is a device that allows our server to identify and interact more effectively with your computer. Cookies do not identify individual users, but they do identify your ISP and your browser type. This website uses temporary cookies. This means that upon closing your browser, the temporary cookie assigned to you will be destroyed and no personal information is maintained which will identify you at a later date. Personal information such as your email address is not collected unless you provide it to us. We do not disclose domain names or aggregate information to third parties other than agents who assist us with this website and who are under obligations of confidentiality. You can configure your browser to accept or reject all cookies and to notify you when a cookie is used. We suggest that you refer to your browser instructions or help screens to learn more about these functions. However, please note that if you configure your browser so as not to receive any cookies, a certain level of functionality of the Brunswick Doctors website and other websites may be lost.  Links to third party websites We may create links to third party websites. We are not responsible for the content or privacy practices employed by websites that are linked from our website. Use and disclosure We will only use personal information collected via our website for the purposes for which you have given us this information. We will not use or disclose your personal information to other organisations or any one else unless: You have consented for us to use or disclose your personal information for this purpose; You would reasonably expect or we have told you that your information is usually used or disclosed to other organisations or persons in this way; The use or disclosure is required or authorised by law; The use or disclosure will prevent or lessen a serious or imminent threat to somebody’s life or health; or If we receive your email address because you sent us an email message, the email will only be used or disclosed for the purpose for which you have provided and we will not add your email address to an emailing list or disclose this to anyone else unless you provide us with consent for this purpose. Data quality and security If we collect your personal information from our website, we will maintain and update your information as necessary or when you advise us that your personal information has changed. Brunswick Doctors is committed to protecting the security of your personal information. We use technologies and processes such as access control procedures, network firewalls, encryption and physical security to protect the privacy of information. We will take all reasonable steps to prevent your information from loss, misuse or alteration. If you choose to complete our online forms or lodge enquiries via our website, we will ensure that your contact details are stored on password protected databases. Staff members associated with website maintenance have access to our website’s backend system. This is password protected. Our website service is also password protected. The information we collect and store from our website is hosted by Internet Service Providers with servers located in the United States.  Access and correction If you wish to obtain information about how to access or correct your personal information collected via our website, please contact our Privacy Officer using the details below. Policy review statement The privacy policy is reviewed regularly to ensure these policies and procedures are up-to-date. In the event of any issues or complaints relating to privacy matters, we also conducts a review in accordance to our review procedure outlined beloww: Review Procedure The privacy officer reviews the following items: · What is the primary purpose of this practice? · What data do we collect and document? · How do we store this information? · What data do we disclose and to whom? · When and how do we obtain patient consent? Information is collected from hard copy and electronic storage devices, and issues are discussed with the general practitioners and other practice team members to gain the most current information.

Need to contact Brunswick Doctors? Find our phone number, address, and contact form here. Our team is ready to assist with appointments, questions, and any other enquiry. Find us Here 55 Albion Street, Brunswick VIC 3056

Find out more about Brunswick Doctors. Our healthcare team, our mission, and our commitment to providing top-notch medical services in Melbourne. About Us At Brunswick doctors, we are dedicated to providing compassionate and quality healthcare. With a patient-centred approach, our goal is to foster an inclusive environment that celebrates wellness and engages with the community through continuous health education, a commitment to preventive health and sustainable practices, ensuring that each individual receives personalised care specific to their unique needs. Things We Value Patient-Centred Care We tailor our healthcare services to meet the unique needs of each patient, prioritising listening to your concerns and involving you in your healthcare decisions. Preventive Health Focus Prevention is better than cure, which is why we emphasise preventive health measures such as regular check-ups, vaccinations, and health screenings to optimise your health and well-being. Relationship is everything to us We value long-term and sustainable relationships with our patients and team, and are committed to creating a safe and welcoming environment for everyone who walks into our clinic. All-Rounded Healthcare Approach Your mental well-being is as important as your physical health. We provide comprehensive mental health and counselling services tailored to your needs. Innovation and Technology Our in-house software provides a seamless booking and check-in experience, minimising unnecessary wait times and paper forms, allowing us to focus more on caring for you. Accessibility and Convenience We provide after-hours GP services on weekends and telehealth appointments to ensure our healthcare is accessible and convenient for all residents. Learn more about Telehealth History of Brunswick Doctors Brunswick Doctors was born from the vision of merging two well-respected medical practices in Melbourne: Brunswick Community Clinic, and QV Medical (Elizabeth St). This unique merger was driven by a shared commitment to enhancing healthcare services in Brunswick. By combining our strengths, Brunswick Doctors aims to provide an integrated, comprehensive healthcare experience by blending decades of experience and diverse medical expertise to better serve the community. Brunswick Community Clinic Founded by Dr Sonny Chin & Dr Diana Lo, Brunswick Community Clinic has been a cornerstone of local healthcare for over 40 years, specialising in family medicine and chronic disease management. It has earned the trust of generations through its commitment to comprehensive and compassionate care. QV Medical - Elizabeth St Founded more than 20 years ago, QV Medical is known for its innovative healthcare delivery and high-quality medical care. Focusing on preventive care and other GP services, its modern facilities and patient-centered approach have made it a preferred choice for many. Comprehensive Medical Services By combining our resources and expertise, we offer a wide variety of medical services, ensuring you can receive all the care you need at one convenient location. From general practice to specialist care, our goal is to provide seamless, high-quality healthcare. See a full list of our services here General Practice Routine check-ups, chronic disease management, vaccinations, and more. Collaborations with various specialists for integrated care. Specialist Care Health screenings, skin cancer checks, and vaccinations. Preventive Health Family Health Care for all ages, from infants to the elderly. Join us on our journey For more information or to schedule an appointment, please reach out to us. We look forward to being your partner in health. Make an appointment

Join the team at Brunswick Doctors and be part of a dedicated healthcare community. Explore career opportunities for doctors (VR GP), nurses, and support staff. Apply today to work in a supportive medical environment in Brunswick. Room rental Consultation Room Available for Rent in Prime Brunswick Location Brunswick Doctors offers a welcoming, fully-equipped consultation room perfect for specialists and allied health professionals, including psychologists, physiotherapists, and other healthcare providers. Join our team of passionate GPs! What we offer Flexible Terms Percentage split or hourly rental options Location Central Brunswick location with easy parking options and excellent public transport connectivity Support With or without administrative support About Our professionally furnished consultation rooms are ready for immediate use, complemented by a comfortable, naturally lit waiting area thoughtfully decorated to ensure a relaxing atmosphere for patients. Enhance patient convenience with on-site pathology services and daily GP availability. Contact us Contact us today to schedule a viewing or discuss your requirements. Email: matt@brunswickdoctors.com.au Phone: 03 9383 4155

Meet the dedicated team of healthcare professionals at Brunswick Doctors. Learn about our experienced GPs, nurses, specialists and support staff committed to providing exceptional medical services. Discover the faces behind your care. Our Team At Brunswick Doctors, our medical & admin team is dedicated to providing the highest quality of care to our patients. Learn more about each of our doctors by exploring their profiles below. Our Doctors & Nurses Dr Ali Sheaar GENERAL PRACTITIONER English | Persian Speaks: Read More Dr Rasamak Amini GENERAL PRACTITIONER English | Persian Speaks: Read More Dr Juliana Quay GENERAL PRACTITIONER English | Limited Mandarin Speaks: Read More Emma Miller PRACTICE NURSE English | Danish Speaks: Read More Dr Charles Lee GENERAL PRACTITIONER English | Mandarin | French Speaks: Read More Dr Sonny Chin & Dr Diana Lo Retired | Founding GPs English | Cantonese Speaks: Read More Support Staff Sue Keeper of Calm & Chaos Speaks: English Nichole Chief of Cheers Speaks: English | Cantonese Cami Smiles & Files Coordinator Speaks: English | Spanish Henri Public Relations Manager Speaks: Babanese Kaelah Smiles & Files Coordinator Speaks: English Specialist & Allied Health Meg Mahon EARLY CHILDHOOD INTERVENTION PRACTITIONER English | Auslan (Australian Sign Language) Speaks: Read More Niyousha Alizadeh ACCREDITED PRACTISING DIETITIAN English | Persian (Farsi) | Korean Speaks: Read More Victor Swee Chin Tan GENERAL & LAPAROSCOPIC SURGEON, ENDOSCOPIST English | Mandarin Speaks: Read More Tabitha Benjamin PSYCHOLOGIST English | moderate Arabic (Egyptian dialect) Speaks: Read More

Brunswick Doctors is your trusted medical centre in Brunswick, Melbourne. Offering comprehensive care, from general practice to specialist treatments. Find out more about Brunswick Doctors. Our healthcare team, our mission, and our commitment to providing top-notch medical services in Melbourne. Frequently Asked Questions Can't find the answer you were looking for? Give us a call and speak to one of our friendly team members Get in touch FAQ How long should my appointment be? Nobody likes extended waits at the doctor’s office. Wouldn't you rather be off meeting the love of your life or flying a kite? We want to make everyone's wait as short as possible and the best way for this to happen is to encourage appropriate booking times. Please inform us at the time of booking if you require a longer consultation. A Standard Consult is usually up to 15 minutes duration, covering 1 problem in detail, or 2 simple problems. A Long Consult is up to 30 minutes duration, covering 1 complex problem or multiple problems in detail. You will need a Long Consult appointment for: A full body skin check (book a standard consult for a single mole check) Mental health consultations Women’s health issues Implanon insertion or removal (please book a standard consult for Implant Insertion) IUD Insertion & Removal Workplace health assessments Complete health checks Type II diabetes Weight management *An Extended Consult is for complex issues taking more than 40 minutes duration. Do you accept New Patients? Yes, we do! All of our doctors are accepting new patients. If you are unsure which doctor is suitable for you, give us a call and we can help you find the best fit for your medical needs. Do you take walk-in patients? To ensure each patient receives ample time for their consultation and to keep waiting times to a minimum, we require patients to make an appointment prior to their visit. As a result, we cannot guarantee that walk-in patients will be seen immediately. However, we will do our best to accommodate your needs and help you find the next available appointment. Billing Principles Brunswick Doctors is a private billing clinic. We believe in delivering high quality health services that provide you the attention and care you need. This also ensure a safe and sustainable workplace for our doctors. We encourage appropriate booking times and make our best effort to keep the same out of pocket fee where possible. Reduced rates are in place for people with concessions. Payment is required on the day of the appointment and in some cases prior to your appointment. Fees can be viewed in detail here on our website . Please speak to our reception staff if you are unsure about fees. What's your cancellation policy? We understand that sometimes life gets busy or your plans change, and you may need to cancel your appointment with us. To ensure that other patients can access our medical services, we asks that you cancel your unwanted appointment at least 3 hours in advance to avoid a cancellation fee. In urgent situations, we will always do our best to accommodate your needs. Read more on Billing Policy. How long does it take for my results to return? We know that waiting for your test results can feel like a bit of a roller coaster ride. Most test results will return within 3-5 business days. Certain tests or scans (such as cultures/MRIs) may require additional time for processing. Occasionally, there might be delays due to unforeseen circumstances. Generally, if you do not received a notification about your test results 7 business days after the test was performed, kindly contact our staff member for an update. How do I get my results? Our dedicated team of doctors will review your test results as soon as they are received and promptly notify our staff member to reach out to you with the necessary information. If your results are within expected parameters, our staff will inform you, and typically, no appointment will be necessary unless you have questions or concerns you'd like to discuss with the doctor. For results that require further discussion, we will contact you to schedule an appointment. Non-urgent reviews will be arranged within 1-2 weeks, while urgent reviews will be scheduled within 1-2 days. Can I get a repeat prescriptions or referrals? In the interest of your healthcare, repeat prescriptions and referral letters will only be issued with a consultation. After-hour care and Home visits In the event of an emergency, please call 000 for an ambulance. If you’re feeling sick and unable to attend the practice, Brunswick Doctors offers Telehealth consultations so you can sort out most issues from the comfort of your own home. Home visits could be arranged by the patient's usual doctor if telehealth is unavailable and inappropriate for patient. If you require care while we are closed, please contact 13SICK on 13 73 25 or visit their website at 13sick.com.au to book online. 13SICK provide home visits and after hour care and a health summery could be sent to your usual doctor after your consultation. Telephoning the practice and your doctor If you have any questions for your doctor, our friendly reception staff will be able to take a message and get back to you at a convenient time. To ensure our patients get the best quality care, we do not pass on phone calls to our doctors while they’re consulting unless it is of an urgent nature. If you are trying to get in touch with the practice outside of our opening hours, please leave us a voicemail message with your name, phone number and reason for calling and our friendly reception staff will return your call as soon as possible. Alternatively, you can email your enquiry to info@brunswickdoctors.com.au . Please note that email should not be used to contact the practice in an emergency. We suggest you read our Electronic Communication Policy if you would like to get in touch via email. Electronic Communication Policy (such as SMS, E-mail and Fax) When our patients register for their first consultation, our check-in system obtains consent to communicate electronically. Patients must be aware that electronic communications such as email and SMS carry risk of interception or incorrect receipt by an unintended recipient. This consent indemnifies Brunswick Doctors from any harm caused as a result of electronic communications. We will only communicate with an email address or phone number that has been verified as belonging to the patient. Unverified addresses or numbers will not be sent communications. Finally, Brunswick Doctors does not communicate information that may be of a sensitive nature electronically to patients or relevant health organisations unless the doctor deems this is appropriate. If at any time you do not wish to be contacted electronically, please inform our team. Privacy Policy Brunswick Doctors takes all of our patients privacy very seriously and complies with the Commonwealth Privacy Act 1988 and subsequent Amendments, the Victorian Health Records Act 2001 and the Australian Privacy Principles (APPs). If you would like to know our full privacy policy, please click on the link below: https://www.brunswickdoctors.com.au/privacy-statement How we manage your health information To provide you with the utmost level of care, we collect health information that is necessary from you. Often this could include your health history, family history, your ethnic background or your current lifestyle to assist our health care team in diagnosing and treating your condition. Your health information will only be disclosed to people who are directly involved in your care. These may include treating doctors, pathology or radiology services and other specialists outside of our practice. The confidentiality of your information and your privacy will be protected at all times in accordance with the law. Our practice is considered paperless and has systems in place to protect the privacy, security, quality and integrity of the personal health information held electronically. Appropriate staff members are trained in computer security policies and procedures and how to handle patient information safely and securely. If you would like to know more about how we collect and keep your information, please contact our team directly. Transfer of Medical Record If you are new to our practice and wish to have your past health record transferred to us, please inform our team and we will provide you a ‘Medical record transfer form’ to be sent to your previous health care provider. Please note that your previous helath care provider may charge a fee for the transfer. In order for us to transfer your health record to a third party, we must received a signed request in writing with specifications of how and where to send your information. You must request a ‘Medical Record Transfer Form’ from the healthcare provider you wish us to send your record to and we will respond to that provider’s request. To meet the costs associated with reviewing and preparing personal patient health information to be released to a third party, an administrative fee will apply. A list of the fees associated with the types of information being requested is located on the Victorian Department of Health Website under ‘Health records act’ and on the Health Complaints Commission Website under ‘fees to access health information’. If you’re unsure about the procedure, please get in touch with our team and we can guide you through the process. Feedback & Complaints We value your input and feedback in improving our service quality, and will always endeavour to resolve any complaints directly. Please email us your feedback to: info@brunswickdoctors.com.au or chat to one of our staff members on site. Where a matter cannot be resolved, the Health Services Commissioner can be contacted by the practice or by the patient for advice and possible mediation: Health Services Commissioner Level 30, 570 Bourke Street, Melbourne VIC 3000 Telephone: (61 3) 8601 5200 Toll-Free: 1800 136 066 Fax No.: (61 3) 8601 5219 TTY No. 1300 550 275 E-mail: hsc@dhs.vic.gov.au

< Back Tabitha Benjamin Therapy Dose PSYCHOLOGIST When I think about the type of mental health care I would want for myself, I think about how I want to be understood, heard and ultimately not feel alone. So, my aim is to listen empathetically, work as a team and to set you up with the skills to become your own therapist. I work with all walks of like - adults, adolescents, children and couples. My special interests include mental health issues (i.e., depression and anxiety), neurodiversity and intellectual disabilities, trauma, grief and loss, addiction, relationship and interpersonal issues, self-esteem concerns, perinatal problems, behaviour management and parenting support. I can also support you with Psychological assessments. I have a strong belief that not one therapy modality fits all therefore enjoy working with several therapeutic modalities such as Cognitive Behaviour Therapy, Dialectical Behaviour Therapy, Acceptance and Commitment Therapy and Schema Therapy - to name a few! I want to see all my clients flourish and feel a reduction in their symptoms. So, I will always endeavour to do my best to provide you with the care that I would want for myself. Feel free to please reach out and we can start with a chat! Spoken Language English | moderate Arabic (Egyptian dialect) Available on Special interest Depression and Anxiety neurodiversity and intellectual disabilities trauma, grief and loss relationship and interpersonal issues perinatal problems, and parenting support Tue | Wed | Sat Phone 0403 808 107 Email enquiries@therapydose.com.au Make an appointment https://www.halaxy.com/profile/brunswick-doctors/location/1313773

< Back Victor Swee Chin Tan Victory Surgery GENERAL & LAPAROSCOPIC SURGEON, ENDOSCOPIST Mr Swee Chin Tan is a general and laparoscopic surgeon who consults from and operates in numerous hospitals including Northern Private Hospital and John Fawkner Private. He obtained his medical degree in Melbourne and after completing his internship and a couple of years of residency, he undertook and successfully obtained a Masters of Surgical Science Degree from University of Adelaide. He subsequently spent a few years in Darwin as a surgical registrar where he gained a broad exposure to general surgery in a rural setting. He has finished his surgical training with rotations through Austin and Northern Hospital and was awarded the Fellowship of the Royal Australasian College of Surgeons (FRACS). Swee Chin performs a variety of general surgical operations from hemorrhoidectomy, gallbladder surgery to appendicectomies and right hemicolectomies. He also has a keen interest in hernia surgery which he can offer as an open or laparoscopic procedure. In addition, he performs gastroscopies and colonoscopies. As a general surgeon, Swee Chin understands the stress that most patients face when undergoing surgery. He will ensure that all queries are answered and operations are explained with minimal medical jargon, all this done in a friendly and professional manner. He speaks fluent mandarin and is very happy to see all types of patients – private, TAC, workcover and uninsured patients. Spoken Language English | Mandarin Available on Special interest Complex Skin lesion excision Gastroscopy Colonoscopy Carpal Tunnel Release Ingrown Toe nail wedge resection Hernia Surgery Mon-Fri Phone 03 9068 6290 Email victorysurgery88@gmail.com Make an appointment https://www.victorysurgery.net/

Brunswick Doctors provide bulk billing, skin cancer checks, iron infusions, IUDs, Implanon, prescriptions, men’s & women’s health, and maternity care. Welcome to Brunswick Doctors Local Independent GP & Specialist Clinic Make an Appointment Flu Shot & COVID Vaccine Now Available Comprehensive Medical Services At Brunswick Doctors, we believe in providing high-quality medical care tailored to each patient. Our experienced team of doctors and healthcare professionals takes the time to understand your unique health needs, ensuring mindful and thorough consultations. We offer a wide range of Brunswick medical services, from general practice to specialist care. Our approach prioritises patient well-being, emphasising preventive health and personalised treatment plans. Experienced Healthcare Providers Our general practitioners in Brunswick are dedicated to offering attentive and comprehensive care. We provide routine check-ups, chronic disease management, vaccinations, and more, ensuring each patient receives the time and attention they deserve. Meet our Team! Schedule an Appointment Experience high-quality, patient-centred care at Brunswick Doctors. Our team is ready to provide you with the attention and medical expertise you deserve. Book your appointment online or call us today. Book Now

45 Mins 30+ Heart Health Assessment Estimated Cost: Upfront Fee Bulk billed Rebate --- Out of Pocket --- Make an appointment < Back About this Service Bulk Billed Heart Health Checks at Brunswick Doctors What is a Heart Health Check? A Heart Health Check is a thorough assessment designed to evaluate your risk of developing cardiovascular diseases , including heart failure. It’s particularly beneficial for patients with chronic conditions such as diabetes, high blood pressure, or obesity. A Comprehensive Approach to Your Health Our Heart Health Check goes beyond just assessing your heart. Before the check, you’ll undergo a fasting blood test, which helps identify important health markers such as cholesterol levels, blood sugar, and other risk factors. During your appointment, your GP will perform a detailed assessment to provide a holistic view of your overall health. Personalised Guidance from Our Cardiac-Trained Nurse You’ll also meet our practice nurse, Emma, who has extensive cardiac experience in hospital settings. She will: Educate you about heart disease and the risk factors for heart failure. Evaluate your personal risk of heart disease based on the test results and your lifestyle. Work with you to develop personalised lifestyle changes to minimise your risk of getting heart diseases and improve your overall health Take the First Step to Protect Your Heart Book your bulk billed Heart Health Check today at BrunswickDoctors.com.au or call us to schedule an appointment. Make an appointment with All Doctors Book Now