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15 - 30 Mins Menopause & Perimenopause Estimated Cost: Upfront Fee --- Rebate --- Out of Pocket --- Make an appointment < Back About this Service Menopause & Perimenopause Care at Brunswick Doctors Menopause is often misunderstood and rarely spoken about, leaving many women to feel alone in their experience. The transition can bring with it a range of symptoms and challenges that affect both physical and emotional wellbeing. Many women feel unsupported as they deal with symptoms that affect their wellbeing at home, at work, and within their relationships. The emotional and mental health impact can be significant. Understanding Menopause and Perimenopause Perimenopause is the transitional phase leading up to menopause, often starting in a woman’s 40s , though it can begin earlier. Hormone levels fluctuate, and symptoms may come and go. Menopause is diagnosed when a woman has gone 12 months without a menstrual period , typically occurring between the ages of 45 and 55 . Post-menopause follows this stage, with ongoing changes in health risks and needs. Common Perimenopause and Menopause Symptoms Many women experience one or more of the following symptoms: Hot flushes and night sweats Sleep disturbances and fatigue Mood changes, anxiety, or low mood Vaginal dryness or discomfort during intimacy Irregular or heavy periods (in perimenopause) Difficulty concentrating or “brain fog” Changes in weight, skin, or hair Reduced bone density or joint pain While these symptoms are common, their severity and impact vary widely. Some women find them mild, while others find their daily lives significantly affected. First Step: Menopause & Perimenopause Assessment If you’re unsure whether the symptoms you’re experiencing are related to perimenopause, menopause, or another health condition, book an appointment with one of our doctors. This Medicare-funded health assessment offers clarity, support, and practical strategies to help you understand and manage your symptoms with confidence. Treatment Options There is no “one size fits all” approach to managing menopause. Treatment is guided by symptoms, lifestyle, and personal preferences. Options may include: Lifestyle strategies Regular exercise, healthy eating, reducing alcohol and caffeine, and stress management can improve both short-term symptoms and long-term health outcomes. Non-hormonal therapies: These include certain medications that can help with hot flushes, mood symptoms, or sleep issues, as well as vaginal moisturisers or lubricants for dryness. Hormone therapy (MHT / HRT): For many women, hormone replacement therapy can be a safe and effective option to relieve symptoms and protect against osteoporosis. Our doctors will discuss the benefits, risks, and whether this treatment is right for you. Preventative health screening This may include bone density scans, mammograms, cervical screening, and cardiovascular risk assessments, which are especially important during this stage of life. How We Can Help Our GPs provide Medicare-funded Menopause and Perimenopause Health Assessments at Brunswick Doctors. These comprehensive consultations cover: Detailed history and assessment of symptoms Blood pressure, height, and weight checks Screening and preventative health investigations as appropriate Personalised management planning Education on lifestyle, nutrition, and physical activity Referrals to specialists if needed Make an appointment with Dr Lakmali Jinadasa | Dr Juliana Quay | Dr Aqeela Kukkady Book Now

30 Mins Children's Health & Immunisation Estimated Cost: Upfront Fee $98.9 Rebate $43.9 Out of Pocket ~$55 Make an appointment < Back About this Service Comprehensive Children's Medicine Your Friendly Melbourne Doctors for Kids We believe that quality healthcare should be accessible and enjoyable for everyone, including the little humans. Our GPs are well-versed in dealing with children and are committed to providing a warm and friendly environment that helps put young patients at ease. (Just ask Henri , our PR manager for his first-hand experience!) We understand the concerns parents have, when searching for a doctor for their child, and we're here to help with a variety of paediatric services: Childhood immunisations: We offer vaccinations for birth, 2, 4, 6, 12, 18 months, and 4 years, as well as HPV and tetanus for 10-15 year olds. Growth and development monitoring: Our doctors can help you track your child's progress and provide advice on optimal development. Diet and nutrition guidance: We're passionate about supporting your child's health through proper nutrition and dietary habits. Allergies and Asthma: We offer allergy and asthma management plans to help your child breathe easier and live a healthier life. Parenting advice: Our team is here to answer any questions and address concerns you may have as a parent. Pediatric acute care: We provide timely medical attention for common childhood illnesses and injuries. Mental Health: We offer support for children struggling with anxiety, depression, and other mental health concerns, helping them build resilience and emotional wellbeing. Common Illnesses: We diagnose and treat everyday health issues such as colds, flu, and ear infections, ensuring your child recovers quickly and comfortably. When booking an appointment for your children, please ensure you allow enough time to complete both your own and your child's check-in details. Reach out to us today if you are looking for warm and comprehensive children's healthcare services in Melbourne and Brunswick! Make an appointment with Any Doctors Book Now

30 Mins Pregnancy and GP Shared Care Estimated Cost: Upfront Fee --- Rebate --- Out of Pocket ~$55 - $70 Make an appointment < Back About this Service Pregnancy Care at Brunswick Doctors Discover the comprehensive, compassionate pregnancy care services offered by our experienced GP in Brunswick, tailored to meet your unique needs. Are You Expecting or Planning for a Baby? At Brunswick Doctors, we know that every pregnancy is unique, bringing a mix of excitement and questions. Our team of experienced doctors provides comprehensive pregnancy care tailored to your needs, from preconception planning and prenatal care to postnatal support, to ensure you and your baby receive the best possible care throughout this remarkable journey. Routine Pregnancy Check-ups From the moment you discover you're pregnant, our doctors will work closely with you to conduct necessary early tests, and discuss your options for specialist obstetric care and delivery preferences. Our doctors will address your questions and concerns, helping you make informed decisions about your pregnancy journey. Pregnancy Scans & Tests Checklist We understand that juggling your day-to day tasks and preparation of having a baby, along with scheduling all the necessary scans and tests can be overwhelming, especially for first-time parents. Download our comprehensive checklist to help you stay organized and ensure you don't miss any important steps! BD - Pregnancy Scans & Tests Schedule .pdf Download PDF • 171KB 1st Antenatal Visit: Blood Test & Urine Test During your first antenatal visit, blood and urine tests are conducted to establish your baseline health. These tests screen for conditions such as anemia, infections, and blood type, ensuring both you and your baby are healthy from the start. 6-10 Weeks: Ultrasound - Dating Scan The dating scan is performed to confirm your pregnancy and determine the gestational age of your baby. This helps establish an accurate due date and assess early fetal development. From 10 Weeks: NIPT Blood Test (Optional) The Non-Invasive Prenatal Testing (NIPT) is an optional blood test that screens for certain genetic conditions, such as Down syndrome, Edwards syndrome, and Patau syndrome. It offers valuable information about your baby's health early in the pregnancy. 12-14 Weeks: Ultrasound - Nuchal Translucency Test The nuchal translucency test is an ultrasound that measures the fluid at the back of your baby's neck. This measurement, combined with a blood test, helps assess the risk of chromosomal abnormalities such as Down syndrome. 18-22 Weeks: Ultrasound - Morphology Scan The morphology scan is a detailed ultrasound that examines your baby's anatomy, checking for any physical abnormalities. It also assesses the development of your baby's organs and measures growth.' 24-28 Weeks: Blood Test - Gestational Diabetes Screening The gestational diabetes screening test checks for high blood sugar levels that can develop during pregnancy. Early detection and management of gestational diabetes are crucial to ensure a healthy pregnancy and reduce risks for both mother and baby. Remember to schedule appointments with us after the tests are completed, and our doctors will help you arrange the referral for the next test and scans as required. What are the fees associated with a GP Antenatal Visits? If you are a Medicare holder, you will pay for your visit base on the time spent with the doctor. If you are not a Medicare holder, but you have private health insurance, you will pay for your visit base on the time spent with the doctor and any other pregnancy services used. Check with your insurance provider before scheduling the appointment to see whether they may cover GP appointments and pregnancy related services. In order to provide you with the best care possible, a long appointment is required for any pregnancy related enquiries. Sometimes a Prolong appointment may be recommended based on your needs. Long appointments (MBS item 36 / 5040) Upfront Fee: $154.9* Medicare Rebate $84.9* Out of pocket: $70 * Final fee is subject to change based on the actual consultation. However, we make our best effort to keep the out of pocket cost consistent Maternity Care and Support Shared Maternity Care in Brunswick Dr Lakmali Jinadasa provides shared maternity care, also known as GP Shared-Care, collaborating with Melbourne obstetric hospitals to provide seamless support for expectant mothers. For those with uncomplicated pregnancies, our shared care approach allows you to maintain your relationship with your trusted GP while minimising hospital visits, without compromising on the quality of care you receive. Pregnancy Counselling Services If you're facing concerns or uncertainties about your pregnancy, our GPs offer confidential pregnancy counselling. This service provides a safe space for you to discuss your feelings, explore your options to continue or terminate pregnancy, and receive non-judgmental guidance from our experienced GP doctors. Medical Abortion Services If you require a medical abortion or want to learn more about the process, please contact our clinic and speak to our staff members for more info. If you require urgent support or need to speak to someone as soon as possible, consider contacting one of these Pregnancy counselling services: Pregnancy Help Australia (1300 139 313) https://pregnancyhelpaustralia.org.au/ Birth Line Pregnancy Support (1300 655 156) https://birthline.org.au/ 1800 My Options https://www.1800myoptions.org.au/ Schedule Your Visit At Brunswick Doctors, we are committed to providing compassionate, comprehensive pregnancy care that meets your individual needs. Our team of dedicated doctors is here to support you and your growing family throughout this incredible journey. To schedule an appointment or learn more about our pregnancy care services, contact us today. Make an appointment with Dr Lakmali Jinadasa | Dr Juliana Quay Book Now

Explore our General Practitioner services at Brunswick Doctors. Services We offer care that’s comprehensive and never rushed. Our GPs provide special procedures, manage chronic illnesses, medications, immunisations, health checks and more.We help you plan for long-term wellness, all in one familiar setting. Special Procedures 30 - 45 mins Iron Infusion 30 - 45 mins IUD 30 - 45 mins Ingrown Toenail Treatment 30 - 45 mins Skin Cancer Check & Lesion removal Women's Health 15 - 30 Mins Women's Health 30 Mins Pregnancy and GP Shared Care 15 Mins Contraception 15 - 20 Mins Menopause & Perimenopause Health Assessments GP Services 15 Mins Prescriptions & Test Requests 15 Mins Specialist Referral 15 Mins Medical Certificate 15 Mins Men's Health 15 Mins Sexual Health & STI Screening 30 Mins Children's Health & Immunisation 30 Mins Mental Health 30 Mins ADHD Assessment and Referral 15 Mins Psychological Assessments 45 Mins 30+ Heart Health Assessment 30 - 45 Mins 45 - 49 Health Assessment 15 Mins Travel Medicine

30 Mins Children's Health & Immunisation Estimated Cost: Upfront Fee $98.9 Rebate $43.9 Out of Pocket ~$55 Make an appointment < Back About this Service Comprehensive Children's Medicine Your Friendly Melbourne Doctors for Kids We believe that quality healthcare should be accessible and enjoyable for everyone, including the little humans. Our GPs are well-versed in dealing with children and are committed to providing a warm and friendly environment that helps put young patients at ease. (Just ask Henri , our PR manager for his first-hand experience!) We understand the concerns parents have, when searching for a doctor for their child, and we're here to help with a variety of paediatric services: Childhood immunisations: We offer vaccinations for birth, 2, 4, 6, 12, 18 months, and 4 years, as well as HPV and tetanus for 10-15 year olds. Growth and development monitoring: Our doctors can help you track your child's progress and provide advice on optimal development. Diet and nutrition guidance: We're passionate about supporting your child's health through proper nutrition and dietary habits. Allergies and Asthma: We offer allergy and asthma management plans to help your child breathe easier and live a healthier life. Parenting advice: Our team is here to answer any questions and address concerns you may have as a parent. Pediatric acute care: We provide timely medical attention for common childhood illnesses and injuries. Mental Health: We offer support for children struggling with anxiety, depression, and other mental health concerns, helping them build resilience and emotional wellbeing. Common Illnesses: We diagnose and treat everyday health issues such as colds, flu, and ear infections, ensuring your child recovers quickly and comfortably. When booking an appointment for your children, please ensure you allow enough time to complete both your own and your child's check-in details. Reach out to us today if you are looking for warm and comprehensive children's healthcare services in Melbourne and Brunswick! Make an appointment with All Doctors Book Now

Find out more about Brunswick Doctors. Our healthcare team, our mission, and our commitment to providing top-notch medical services in Melbourne. About Us Our Story Our story began over 45 years ago with Dr Sonny Chin and Dr Diana Lo, a husband-and-wife GP team who built this clinic from the ground up. Back then, their young children could often be found doing homework in the back room, making the place feel like a second home. Fast forward to today, Sonny and Diana have since retired, enjoying the well-earned rest after decades of dedication. Yet not much has changed, except the biscuits are better, and now it’s little Henri (our youngest ‘team member’) making his rounds, greeting patients, and keeping us all on our toes. We’re proud to remain family-run , and this tradition inspires everything we do. We seek people with warmth, integrity, and compassion. Every doctor, nurse, and staff member here shares strong ethics, empathy, and a deep commitment to helping others. At the heart of our clinic is a simple belief, to treat every patient like a friend or family member. This belief continues to shape the way we welcome and care for each person who walks through our doors. From our family to yours, thank you for letting us be part of your community! We look forward to continuing this journey of care with you and your family. Things We Value Patient-Centred Care We believe the best healthcare happens when patients are heard. Listening to your concerns, respecting your choices, and involve you in every decision about your health. Preventive Health Focus Because staying healthy is better than treating illness, we emphasise preventive measures like check-ups, immunisations, and screenings to help you maintain optimal health. Relationship is everything to us We value long-term and sustainable relationships with our patients and team, and strive to make your every visit to our clinic safe and welcoming. All-Rounded Healthcare Approach We recognise that well-being includes both mind and body, which is why we offer personalised mental health and counselling support. Innovation and Technology We use our own software to make booking and check-in simple and efficient, freeing you (& us!) from unnecessary forms and wait time to focus on your care. Accessibility and Convenience We provide telehealth appointments to ensure our healthcare is accessible and convenient, even for patients who may find it difficult to travel. Comprehensive Medical Services We offer a wide variety of medical services, ensuring you can receive all the care you need at one convenient location. From general practice to specialist care, our goal is to provide seamless, high-quality healthcare. See a full list of our services here General Practice Routine check-ups, chronic disease management, procedures, and more. Collaborations with Psychologist and General Surgeon for integrated care. Specialist Care Health Assessments, skin cancer checks, and vaccinations. Preventive Health Family Health Care for all ages, from infants to the elderly. Join us on our journey For more information or to schedule an appointment, please reach out to us. We look forward to being your partner in health. Make an appointment

< Back Victor Swee Chin Tan Victory Surgery GENERAL & LAPAROSCOPIC SURGEON, ENDOSCOPIST Mr Swee Chin Tan is a general and laparoscopic surgeon who consults from and operates in numerous hospitals including Northern Private Hospital and John Fawkner Private. He obtained his medical degree in Melbourne and after completing his internship and a couple of years of residency, he undertook and successfully obtained a Masters of Surgical Science Degree from University of Adelaide. He subsequently spent a few years in Darwin as a surgical registrar where he gained a broad exposure to general surgery in a rural setting. He has finished his surgical training with rotations through Austin and Northern Hospital and was awarded the Fellowship of the Royal Australasian College of Surgeons (FRACS). Swee Chin performs a variety of general surgical operations from hemorrhoidectomy, gallbladder surgery to appendicectomies and right hemicolectomies. He also has a keen interest in hernia surgery which he can offer as an open or laparoscopic procedure. In addition, he performs gastroscopies and colonoscopies. As a general surgeon, Swee Chin understands the stress that most patients face when undergoing surgery. He will ensure that all queries are answered and operations are explained with minimal medical jargon, all this done in a friendly and professional manner. He speaks fluent mandarin and is very happy to see all types of patients – private, TAC, workcover and uninsured patients. Spoken Language English | Mandarin Available on Special interest Complex Skin lesion excision Gastroscopy Colonoscopy Carpal Tunnel Release Ingrown Toe nail wedge resection Hernia Surgery Mon-Fri Phone 03 9068 6290 Email victorysurgery88@gmail.com Make an appointment https://www.victorysurgery.net/

Read the privacy policy of Brunswick Doctors. Learn how we handle patient data, security, and confidentiality. Privacy Policy Introduction As an Australian-based organisation, any data and information collected is held, used and disclosed in accordance with the Privacy Act 1988. This privacy policy is to provide information to you, our patient, on how your personal information including your health information is collected and used within our practice, and the circumstances in which we may share it with third parties. Our legal obligations As a private sector health service provider, Brunswick Doctors is required to comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) of Australia. To provide you with health care services, Brunswick Doctors needs to collect and use your personal information. If you provide incomplete or inaccurate information to us, or choose to withhold personal health information from us, we may not be able to provide you with the services you are seeking. Privacy Officer This practice has a designated privacy officer who implements and monitors adherence to all privacy legislation in this practice. The privacy officer acts as liaison for all privacy issues and requests for access to patient personal health information. Matt Mahon, is our practice’s designated privacy officer. The privacy officer is responsible for ensuring compliance with the Privacy Act 1988 and the Australian Privacy Principles and for developing and maintaining our written protocols. The privacy officer liaises with the person responsible for our computer security and systems to ensure our electronic systems remain compliant. If any members of the public or of our practice team have any queries concerning privacy laws and how our practice manages adherence to these laws, these queries are directed to the privacy officer. Definition Personal health information & Patient’s health record- ‘Personal health information’ is a particular subset of personal information and can include any information collected about a person in order to provide a health service. ‘Patient’s health record’ includes the formal health record (written or electronic) and information held or recorded on any other medium (e.g. letter, facsimile, electronic, verbal). These can include but not limiting to: Notes recorded during a consultation with a health care provider Any information conveyed to practice staff verbally in person or over the phone Correspondence received from patient, specialists, other health care providers or other relevant agencies Why and when your consent is necessary When you register as a patient of our practice, whether it is through our website or verbally with one of our staff members, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Our clinic uses a secure check-in platform to collect your information when you register for your first consultation.The digital registration form will ask you to agree to our Privacy Policy and how we use your information. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this. Why do we collect, use, hold and share your personal information? Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training). What personal information do we collect? We collect information from you that is necessary to provide you with health care services and to assist our health care team in diagnosing and treating your condition. Often this includes: Personal details: names, date of birth, employment and other demographic data Your ethnic background or your current lifestyle: alcohol consumption & smoking history Contact details: phone numbers, addresses, email & emergency contact Medical details: family information, past medical and social history, current health issues and future medical care Medicare numbers & health identifier (where available) for identification and claiming purposes Payment & account details: credit card or direct debit information Health fund details Formal health record (written or electronic) Results, reports or referrals received from other health care providers and any health information such as a medical or personal opinion about a person’s health, disability or health status. Dealing with us anonymously You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals. How do we collect your personal information? Our practice may collect your personal information in several different ways. When you make your first appointment, our practice will collect your personal and demographic information via your registration. This can include any information you’ve entered through our digital registration form, on our website or verbally communicated to our staff in person. Our practice has a collection statement within the digital patient registration form which collect consent from you for us to use your information. During the course of providing medical services, we may collect further personal information through electronic transfer of prescriptions (eTP), My Health Record via Shared Health Summary and Event Summary. We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment or communicate with us using social media. In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from: your guardian or responsible person as well as your emergency contact other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services your health fund, Medicare, or the Department of Veterans’ Affairs (as necessary). How do we use your information? Brunswick Doctors only uses your personal information for the purpose you have given the information to us unless one of the following applies: The other purpose is directly related to the purpose for which you have given us the information and you would reasonably expect, or we have told you, that your information is usually disclosed for another purpose or to other individuals, organisations or agencies; You have consented for us to use your information for another purpose; We are required or authorised by law to disclose your information for another purpose; The disclosure of your information will prevent or lessen a serious and imminent threat to somebody’s life or health; 1. Use among our staff involved in your care Our health care practices mean that your treatment will be provided by a team of staff who work together. Our staff will share your health information as part of the process of providing your treatment and ongoing care. Your health information will only be disclosed to our staff who are involved in your treatment. The confidentiality of your information and your privacy will be protected at all times in accordance with the law.  2 Other health service providers If in the future you are being treated by another health practitioner who needs to have access to the health record of your treatment at Brunswick Doctors, we will require prior written consent from you to provide a copy of your record.  The only time we would provide information about your health records to another medical practitioner without your consent is in the event of an emergency where your life is at risk and you are not able to provide consent.  3 Relatives, guardian, close friends or legal representative We may provide information about your condition to your parent, child, other relatives, close personal friends, guardians, or a person exercising your power of attorney under an enduring power of attorney, unless you tell us that you do not wish us to disclose your health information to any such person.  4 Research purposes Brunswick Doctors may use your health information, in a de-identified format, for research and teaching purposes. You can opt out of such use of your information by notifying us at any time without prejudicing your care and treatment.  5 Other Brunswick Doctors entities Brunswick Doctors may share your health information amongst its facilities listed at the end of this Privacy Policy. For example, this may occur where you are transferred between any of Brunswick Doctors’s facilities or to coordinate your care.  6 Other common uses In order to provide the best possible environment in which to treat you, we may also use your health information where necessary for: Activities such as quality assurance processes, accreditation, audits, risk and claims management, patient satisfaction surveys and staff education and training; Invoicing, billing and account management; To liaise with your health fund as necessary; and The purpose of complying with any applicable laws – for example, in response to a subpoena or compulsory reporting to State or Federal authorities (for example, for specified law enforcement or public health and safety circumstances). 7 Contractors Where we outsource any of our services or hire contractors to perform professional services within our clinics we require them to also comply with the Privacy Act 1988 (Cth) (or other relevant privacy legislation) and our Privacy Policy.  8 Other uses with your consent With your consent we can also use your information for other purposes such as including you on a marketing mailing list. Please note, however, that unless you provide us with your express consent for this purpose, we will not use your information in this way. Please note, Brunswick Doctors may use or disclose your personal information as specified above via electronic processes, where available or relevant. How the Practice uses document automation technologies Brunswick Doctors relies on our Clinic Management Software (CMS), Best Practice Software, for a number of document automation and security measures. These include templates and autofill capabilities that insert medically relevant patient information into referrals within a patients health record. It is ultimately the responsibility of the Medical Practitioner to determine what information is medically necessary to be include in referral letters, such as specialist letters, referrals to imaging and pathology centres, and can include or omit relevant information as they see fit. The softwares and electronic systems we employ are password protected and members of the practice team have different levels of access to patient personal health information as appropriate to their roles. Use of Artificial Intelligence (AI) Our doctors may use Artificial Intelligence (AI) to help document notes during consultations. AI tools support healthcare providers by enhancing the accuracy, efficiency, and completeness of clinical documentation. All patient information processed through AI is managed securely and confidentially in strict compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Patients have the right to inquire about our use of AI technology and may request additional information from our Privacy Officer. If patients do not wish for doctors to use AI during their consultations, they should inform the doctor at the start of the consultation. When, why and with whom do we share your personal information? We sometimes share your personal information: with third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with APPs and this policy with other healthcare providers when it is required or authorised by law (eg court subpoenas) when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent to assist in locating a missing person to establish, exercise or defend an equitable claim for the purpose of confidential dispute resolution process when there is a statutory requirement to share certain personal information (eg some diseases require mandatory notification) during the course of providing medical services, through eTP, My Health Record (eg via Shared Health Summary, Event Summary). Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent. We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent. Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing. How do we store and protect your personal information? 1. Data quality and security Brunswick Doctors will take reasonable steps to ensure that your personal information which we may collect, use or disclose is accurate, complete and up-to-date. We will also take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. We use technologies and processes such as access control procedures, network firewalls, encryption and physical security to protect your privacy. Personal health information is kept where only those with authorisation can access it, and is kept out of view of and unable to be accessed by the public. All softwares and electronic systems in our facility is passcode protected. Members of the practice team have different levels of access to patient personal health information as appropriate to their roles and, to maintain security all computer hardware and software passwords are kept confidential and are not disclosed to others. Each member of our practice team as well as any contractors that we work with are bound by a confidentiality agreement, which is signed upon commencement of working at our practice. 2. How we store your personal information Our practice is considered paperless, therefore all paper record that we receive from other health care providers such as letters, results, reports, X-rays, video, photos or audio recordings will be turned into soft copies and stored in the practice management softwares. the paper record will then be destroyed securely at our facility. The personal health information we collect and store in an electronic format is hosted by Internet Service Providers with servers located in Australia. Such information is unlikely to be disclosed to overseas recipients. We will destroy or permanently de-identify any of your information which is no longer needed. Telehealth Appointments and Consent Brunswick Doctors conducts Telehealth appointments primarily via telephone calls. In cases where a video consultation is required, we arrange this through Zoom, providing patients with a secure, private link that only the patient will have access to. Brunswick Doctors does not record, duplicate, or store audio or video from these consultations. Consent for Telehealth consultations is obtained verbally from patients at the start of the appointment. Access to and correction of your health information You have a right to have access to the health information that we hold in your health record. You can also request an amendment to your health record should you believe that it contains inaccurate information.  Brunswick Doctors will allow access or make the requested changes unless there is a reason under the Privacy Act 1988 (Cth) or other relevant law to refuse such access or refuse to make the requested changes.  If we do not agree to change your medical record/personal information in accordance with your request, we will permit you to make a statement of the requested changes and we will enclose this with your record. Should you wish to obtain access to or request changes to your health record you can ask for our Privacy Officer (see details below) who can give you more detailed information about Brunswick Doctors’s access and correction procedure.  Please note that Brunswick Doctors may recover reasonable costs associated with supplying this information to you. How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice? We take complaints and concerns regarding privacy seriously. If you have a complaint about privacy issues, or if: You have questions or comments about this Privacy Policy; Brunswick Doctors does not agree to provide you with access to your personal information; or You have or a complaint about our information handling practices, You can lodge a complaint with or contact our Privacy Officer on the details below. Please allow 30 days turnaround time for us to thoroughly investigate your concern. By letter: Privacy Officer, Brunswick Doctors, 55 Albion Street, Brunswick VIC 3056 By email: info@brunswickdoctors.com.au By telephone: (03) 9383 4155 If we are unable to resolve your issue, you may also contact the OAIC. Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992. Information we collect from our website This section of our Privacy Policy explains how we handle your personal information which is collected from our website: www.brunswickdoctors.com.au  This Privacy Policy applies to your use of our website and the use of any of the facilities on our website.  When you use our website, we do not attempt to identify you as an individual user and we will not collect personal information about you unless you specifically provide this to us. Sometimes, we may collect your personal information if you choose to provide this to us via an online form or by email, for example, if you: Post a comment on an article we have published; Submit a general enquiry via our contacts page; Register to receive our email newsletter; or Send a written complaint or enquiry to our Privacy Officer. When you use our website, our Internet Service Provider (ISP) will record and log for statistical purposes the following information about your visit: Your computer address; Your top level name (for example, .com,.gov, .org, .au etc); The date and time of your visit; The pages and documents you access during your visit; and The browser you are using. Our web-site management agent may use statistical data collected by our ISP to evaluate the effectiveness of our web-site. We are, however, obliged to allow law enforcement agencies and other government agencies with relevant legal authority to inspect our ISP logs, if an investigation being conducted warrants such inspection.  Cookies A “cookie” is a device that allows our server to identify and interact more effectively with your computer. Cookies do not identify individual users, but they do identify your ISP and your browser type. This website uses temporary cookies. This means that upon closing your browser, the temporary cookie assigned to you will be destroyed and no personal information is maintained which will identify you at a later date. Personal information such as your email address is not collected unless you provide it to us. We do not disclose domain names or aggregate information to third parties other than agents who assist us with this website and who are under obligations of confidentiality. You can configure your browser to accept or reject all cookies and to notify you when a cookie is used. We suggest that you refer to your browser instructions or help screens to learn more about these functions. However, please note that if you configure your browser so as not to receive any cookies, a certain level of functionality of the Brunswick Doctors website and other websites may be lost.  Links to third party websites We may create links to third party websites. We are not responsible for the content or privacy practices employed by websites that are linked from our website. Use and disclosure We will only use personal information collected via our website for the purposes for which you have given us this information. We will not use or disclose your personal information to other organisations or any one else unless: You have consented for us to use or disclose your personal information for this purpose; You would reasonably expect or we have told you that your information is usually used or disclosed to other organisations or persons in this way; The use or disclosure is required or authorised by law; The use or disclosure will prevent or lessen a serious or imminent threat to somebody’s life or health; or If we receive your email address because you sent us an email message, the email will only be used or disclosed for the purpose for which you have provided and we will not add your email address to an emailing list or disclose this to anyone else unless you provide us with consent for this purpose. Data quality and security If we collect your personal information from our website, we will maintain and update your information as necessary or when you advise us that your personal information has changed. Brunswick Doctors is committed to protecting the security of your personal information. We use technologies and processes such as access control procedures, network firewalls, encryption and physical security to protect the privacy of information. We will take all reasonable steps to prevent your information from loss, misuse or alteration. If you choose to complete our online forms or lodge enquiries via our website, we will ensure that your contact details are stored on password protected databases. Staff members associated with website maintenance have access to our website’s backend system. This is password protected. Our website service is also password protected. The information we collect and store from our website is hosted by Internet Service Providers with servers located in the United States.  Access and correction If you wish to obtain information about how to access or correct your personal information collected via our website, please contact our Privacy Officer using the details below. Policy review statement The privacy policy is reviewed regularly to ensure these policies and procedures are up-to-date. In the event of any issues or complaints relating to privacy matters, we also conducts a review in accordance to our review procedure outlined beloww: Review Procedure The privacy officer reviews the following items: · What is the primary purpose of this practice? · What data do we collect and document? · How do we store this information? · What data do we disclose and to whom? · When and how do we obtain patient consent? Information is collected from hard copy and electronic storage devices, and issues are discussed with the general practitioners and other practice team members to gain the most current information.

Brunswick Doctors patient review What Our Patients Think About Us We asked our patients to share their experiences with us. Here’s a quick look at what you shared and how we’re acting on your feedback. How likely would our patients recommend our practice? Things we’re doing well A clean, welcoming space Helpful, friendly reception staff A team that works well together What we are working on Shorter waits We’ve fine-tuned our booking system so you can choose the right appointment type — matching your needs to the right time slot. This helps doctors stay on schedule and reduces waiting times. Clearer communication after your visit We’ve introduced a new recall system for results. Our nurses will now give you a quick call even if your results are normal — to check in, ease any result anxiety, and give you the chance to book a follow-up if you’d like. Easier access when you need us most We’ve streamlined our online booking systems so you can now book appointments after hours when it suits you best. Thank you! We’re grateful to everyone who took the time to share their thoughts with us. Your feedback helps us see what’s working well and where we can do better. If you's like to share your thoughts with us, please send us an email to info@brunswickdoctors.com.au!

Special Procedures Duration Course Name Read More Duration Course Name Read More Duration Course Name Read More Weekday Telehealth Fees *No reduced rates on Public holidays Monday - Friday before 6pm MBS Item 91800 & 91891 | 91801 Type Upfront Fee Medicare Rebate Out of Pocket Saturday | Sunday & Public Holidays MBS Item 91800 & 91891 | 91801 Type Upfront Fee Medicare Rebate Out of Pocket Telehealth Consultations Medicare Rebate is only available for patients who visited the clinic physically in the past 12 months. Check your eligibility with our reception staff if you are unsure when you visited us last. Weekday Telehealth Fees *No reduced rates on Public holidays Monday - Friday before 6pm MBS Item 91800 & 91891 | 91801 Type Upfront Fee Medicare Rebate Out of Pocket Saturday | Sunday & Public Holidays MBS Item 91800 & 91891 | 91801 Type Upfront Fee Medicare Rebate Out of Pocket