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Team Members Meg Mahon EARLY CHILDHOOD INTERVENTION PRACTITIONER Read More Niyousha Alizadeh ACCREDITED PRACTISING DIETITIAN Read More Victor Swee Chin Tan GENERAL & LAPAROSCOPIC SURGEON, ENDOSCOPIST Read More Tabitha Benjamin CLINICAL PSYCHOLOGIST Read More

Meet the team at Brunswick Doctors. Our healthcare professionals are dedicated to delivering high-quality medical care to the Brunswick community. Team Members Dr Ali Sheaar GENERAL PRACTITIONER Read More Dr Alicia Chua GP REGISTRAR Read More Dr Sonny Chin & Dr Diana Lo Retired | Founding GPs This is placeholder text. To change this content, double-click on the element and click Change Content. Read More Dr Juliana Quay GENERAL PRACTITIONER This is placeholder text. To change this content, double-click on the element and click Change Content. Read More Kresh PRACTICE NURSE Read More Dr Lakmali Jinadasa GENERAL PRACTITIONER Read More Quinn PRACTICE NURSE Read More

Explore our General Practitioner services at Brunswick Doctors. Services We offer care that’s comprehensive and never rushed. Our GPs provide special procedures, manage chronic illnesses, medications, immunisations, health checks and more.We help you plan for long-term wellness, all in one familiar setting. Special Procedures 30 - 45 mins Iron Infusion 30 - 45 mins IUD 30 - 45 mins Ingrown Toenail Treatment 30 - 45 mins Skin Cancer Check & Lesion removal Women's Health 15 - 30 Mins Women's Health 30 Mins Pregnancy and GP Shared Care 30 Mins Children's Health & Immunisation 15 Mins Contraception 15 - 30 Mins Menopause & Perimenopause GP Services 15 Mins Prescriptions & Test Requests 15 Mins Specialist Referral 15 Mins Medical Certificate 15 Mins Men's Health 15 Mins Sexual Health & STI Screening 30 Mins Children's Health & Immunisation 30 Mins Mental Health Care Plan 30 Mins ADHD Assessment Referral 15 Mins Psychological Assessments 45 Mins 30+ Heart Health Assessment 30 - 45 Mins 45 - 49 Health Assessment 15 Mins Travel Medicine 15 Mins Yellow Fever Vaccines

Brunswick Doctors provides iron infusions, skin cancer checks, IUDs, Implanon, prescriptions, men’s & women’s health, and pregnancy care. Welcome to Brunswick Doctors Local Independent GP & Specialist Clinic Make an Appointment Yellow Fever Vaccine | Flu Shot | COVID Vaccine Comprehensive Medical Services At Brunswick Doctors, we believe in providing high-quality medical care tailored to each patient. Our experienced team of doctors and healthcare professionals takes the time to understand your unique health needs, ensuring mindful and thorough consultations. We offer a wide range of Brunswick medical services, from general practice to specialist care. Our approach prioritises patient well-being, emphasising preventive health and personalised treatment plans. Experienced Healthcare Providers Our general practitioners in Brunswick are dedicated to offering attentive and comprehensive care. We provide routine check-ups, chronic disease management, vaccinations, and more, ensuring each patient receives the time and attention they deserve. Meet our Team! Schedule an Appointment Experience high-quality, patient-centred care at Brunswick Doctors. Our team is ready to provide you with the attention and medical expertise you deserve. Book your appointment online or call us today. Book Now

45 Mins 30+ Heart Health Assessment Estimated Cost: Upfront Fee Bulk billed Rebate --- Out of Pocket --- Make an appointment < Back About this Service Bulk Billed Heart Health Checks at Brunswick Doctors What is a Heart Health Check? A Heart Health Check is a thorough assessment designed to evaluate your risk of developing cardiovascular diseases , including heart failure. It’s particularly beneficial for patients with chronic conditions such as diabetes, high blood pressure, or obesity. A Comprehensive Approach to Your Health Our Heart Health Check goes beyond just assessing your heart. Before the check, you’ll undergo a fasting blood test, which helps identify important health markers such as cholesterol levels, blood sugar, and other risk factors. During your appointment, your GP will perform a detailed assessment to provide a holistic view of your overall health. Personalised Guidance from Our Cardiac-Trained Nurse You’ll also meet our practice nurse, Emma, who has extensive cardiac experience in hospital settings. She will: Educate you about heart disease and the risk factors for heart failure. Evaluate your personal risk of heart disease based on the test results and your lifestyle. Work with you to develop personalised lifestyle changes to minimise your risk of getting heart diseases and improve your overall health Take the First Step to Protect Your Heart Book your bulk billed Heart Health Check today at BrunswickDoctors.com.au or call us to schedule an appointment. Make an appointment with All Doctors Book Now

15 Mins Medical Certificate Estimated Cost: Upfront Fee $98.9 Rebate $43.9 Out of Pocket ~$45 Make an appointment < Back About this Service Getting Medical Certificates for School, University, Insurance Claims and more from a GP doctor in Brunswick Our GPs can help arrange: Medical Certificate Special consideration form Fee Remission for Special Circumstances (Long appointment) Work Placement form Insurance Form Fit-to-Fly certificate If you require a form filled, please inform our staff member or state that in your reason for visit when making an appointment. Be sure to bring the correct form along with any supporting documentation with you! If you'd prefer, we can assist by printing the form for you. There's a nominal charge of $0.30 per page of the document. Medical Certificate for work or school If you are unable to work due to an illness or injury, you may require a medical certificate from a GP to confirm your condition. Although the certificate typically does not disclose the specific illness to protect your privacy, it informs your employer that you had a medical condition leading to your absence from work. This can help ensure that you receive the necessary benefits associated with sick leave and protect your job security. It's important to note that medical certificates can only be issued on the day of your visit to our clinic and cannot be written retrospectively (can't be backdated). So, if you need a medical certificate for work or school, you must attend the practice on the day that you're ill. The doctor will then evaluate your condition and decide whether to provide you with a certificate at their discretion. Special consideration for School or University If you're experiencing unexpected and unavoidable circumstances that are affecting your studies, such as physical or mental illness, injury, or bereavement, you can apply for academic support through the special consideration process. This might include requesting an extension on an assignment, submission deadline, rescheduling an exam, or adjusting an assessment task to better suit your needs. Each university or school has its own process for applying for special consideration. Some may require specific forms to be filled out, such as the University of Melbourne and RMIT, while others simply require a letter from a doctor. Regardless of the requirements, students are generally required to provide evidence of their circumstances, such as a medical certificate or other documentation from a GP doctor, and to submit their application within a specified timeframe. 
To avoid delays, it's important to check with your school or university prior to your appointment and inform our staff members that you require special consideration . Be sure to bring along any supporting documentation! Insurance Forms Insurance providers such as Bupa, Allianz, TATA AIG, and NIB may require you to have a form filled out by a doctor before you can make a claim for coverage or benefits for various types of insurance, including health, travel, or life insurance. It's important to familiarise yourself with the claiming process of your insurance provider before your appointment, as our doctors can only fill out the form during your visit. Note that if you have an OSHC (Overseas Student Health Cover) policy, you generally do not need a form filled out by a doctor , but it's still a good idea to check with your insurance provider for more information. If you need a medical form completed by a GP doctor, please let our receptionist know so we can determine if we can assist you. Fit-to-Fly Certificates from a doctor Looking to travel but have a medical condition that you're worried about? Our experienced doctors are here to help! Certain medical conditions can be dangerous to have while flying, such as ear infections, physical injuries, and respiratory or cardiovascular problems. Our doctors can assess your condition and provide guidance and support to help you make informed decisions about your health and travel plans. If our doctors determine that it is safe for you to travel, they can provide you with the necessary documentation to meet airline or destination country requirements. Make sure you contact your airline prior to your appointment to find out what’s required! I need a medical certificate for a previous sick day, what should I do? Medical certificates can only be issued on the day of your visit to our clinic and cannot be backdated . If you require a document to prove your inability to attend work due to illness or injury, you can complete a Statutory Declaration and submit it to your employer. A Statutory Declaration is a legal document where a person declares that something is true to the best of their knowledge and belief. It is typically used when evidence or proof of a particular fact is required. To learn more about Statutory Declarations, visit; https://www.justice.vic.gov.au/statdecs . Make an appointment with All Doctors Book Now

15 Mins Psychological Assessments Estimated Cost: Upfront Fee --- Rebate --- Out of Pocket --- Make an appointment < Back About this Service Psychological Assessments at Brunswick Doctors Our On-site Psychologist from Therapy Dose offer a range of comprehensive assessments designed to identify your unique needs, so we can offer practical and meaningful support. What assessments do they offer? ADHD Assessment Autism Assessment Cognitive Assessment Behavioural & Academic Assessments Intellectual (FSIQ) Assessment How to get started? To arrange an assessment, speak with your GP at Brunswick Doctors for a referral to Therapy Dose. Their friendly team will then contact you directly to discuss your needs, explain the fees involved, and organise your appointments. Make an appointment with All Doctors Book Now

< Back Victor Swee Chin Tan Victory Surgery GENERAL & LAPAROSCOPIC SURGEON, ENDOSCOPIST Mr Swee Chin Tan is a general and laparoscopic surgeon who consults from and operates in numerous hospitals including Northern Private Hospital and John Fawkner Private. He obtained his medical degree in Melbourne and after completing his internship and a couple of years of residency, he undertook and successfully obtained a Masters of Surgical Science Degree from University of Adelaide. He subsequently spent a few years in Darwin as a surgical registrar where he gained a broad exposure to general surgery in a rural setting. He has finished his surgical training with rotations through Austin and Northern Hospital and was awarded the Fellowship of the Royal Australasian College of Surgeons (FRACS). Swee Chin performs a variety of general surgical operations from hemorrhoidectomy, gallbladder surgery to appendicectomies and right hemicolectomies. He also has a keen interest in hernia surgery which he can offer as an open or laparoscopic procedure. In addition, he performs gastroscopies and colonoscopies. As a general surgeon, Swee Chin understands the stress that most patients face when undergoing surgery. He will ensure that all queries are answered and operations are explained with minimal medical jargon, all this done in a friendly and professional manner. He speaks fluent mandarin and is very happy to see all types of patients – private, TAC, workcover and uninsured patients. Spoken Language English | Mandarin Available on Special interest Complex Skin lesion excision Gastroscopy Colonoscopy Carpal Tunnel Release Ingrown Toe nail wedge resection Hernia Surgery Mon-Fri Phone 03 9068 6290 Email victorysurgery88@gmail.com Make an appointment https://www.victorysurgery.net/

< Back Dr Ali Sheaar GENERAL PRACTITIONER Dr. Ali Sheaar is a highly skilled medical practitioner with a wealth of experience spanning over two decades. He holds a Doctor of Medicine (MD) degree and has dedicated his career to providing comprehensive healthcare services. Key Qualifications and Experience: Fellowship of the Royal Australian College of General Practitioners (FRACGP): June 2014 AMC Certificate: August 2009 Extensive experience in general practice, emergency medicine, and specialized fields such as cosmetic, sports, and travel medicine. Clinical Practice: Dr. Sheaar has a proven track record of delivering quality care in diverse settings, including: Rural General Practice (July 2010 - December 2023): Providing comprehensive medical services to rural communities in Victoria. Hospital Medicine: Serving as a Visiting Medical Officer in both Australian and Iranian hospitals. Private Practice: Offering personalized care to patients in private clinics. Commitment to Patient Care: Dr. Sheaar is passionate about patient education and well-being. He actively participates in continuing medical education and stays up-to-date with the latest advancements in healthcare. His compassionate approach and strong clinical skills make him a trusted healthcare provider. Spoken Language English | Persian (Farsi) Available on Mon - Fri Special interest Men's & Women's Health Implanon Insertion & Removal Spot Skin Cancer Check Minor Skin Procedures Wound Management Sexual Health Check Chronic Disease Management

15 - 30 Mins Women's Health Estimated Cost: Upfront Fee $97.85 - $155.7 Rebate $42.86 - $95.7 Out of Pocket ~$55 - $60 Make an appointment < Back About this Service The Importance of Women's Health: Check-Ups at Our Melbourne Clinic From preventive care to specialised treatment, our team of experienced doctors understands the complexity of Women's health issues and they are dedicated to providing high-quality care that meets the unique needs of each patient. Some common women’s health issues our doctors can help with: Reproductive health issues: such as fertility problems, endometriosis, uterine fibroids, and polycystic ovary syndrome (PCOS). Menstruation-related problems : menstrual irregularities, premenstrual syndrome (PMS), and dysmenorrhea (painful periods). Contraceptive : Oral contraceptive, IUDs (Mirena, Kyleena, Copper), Implanon, injections Skin issues: Young women may be prone to acne, eczema, and other skin conditions Urinary tract infections (UTI): Women are more prone to having urinary tract infections due to their anatomy. Menopause-related issues: hot flashes, vaginal dryness, or mood changes Autoimmune diseases : Women are more likely to develop autoimmune diseases, such as rheumatoid arthritis, lupus, and multiple sclerosis. Nutrition and weight management: Hormonal changes during puberty, pregnancy, and menopause, can affect weight and nutrient needs. Proper management of various eating disorders such as Binge eating or Anorexia is crucial to prevent a wide range of health conditions, such as gastrointestinal problems, hormonal imbalances, obesity, type 2 diabetes, heart disease and more. it can also improve energy levels, mood, and overall quality of life. Why should I have regular Women’s Health checks? Women’s health checks are a vital aspect of maintaining optimal health. Investing in routine checkups ensures that any potential health concerns are addressed proactively before they become more severe. It also helps detect a range of conditions early on, when treatment is most effective. Regular women’s health checkups can help detect: Breast Cancer: Regular breast exams, mammograms, and other tests can detect breast cancer at an early stage when treatment is most effective. Cervical Cancer: Cervical screening tests (or pap smear) can detect changes in the cervix that may indicate cervical cancer or pre-cancerous conditions. This should be done annually or every 5 years depending on your medical history Ovarian Cancer: Pelvic exams and imaging tests can help detect ovarian cancer at an early stage. Sexually Transmitted Infections (STIs): Infections like chlamydia, gonorrhoea, and HPV can often have no symptoms. If left untreated, it can cause serious long-term health problems. Heart Disease: Regular checkups can help identify risk factors for heart disease, such as high blood pressure or high cholesterol Diabetes: blood sugar testing can help identify early signs of diabetes, allowing for early intervention and management. At our Melbourne GP clinic, we offer comprehensive women’s health checkups to provide personalized care that meets your unique health needs. These Check-ups include but not limited to: Routine check-ups: Blood tests to check for anemia, iron levels, thyroid function, and cholesterol levels. For women age 65 and up, bone density scans may also be recommended Health screenings: Breast exams, Cervical screening (pap smears), STI screening. Immunisations: Human papillomavirus (HPV) vaccine, Meningococcal (Whooping cough) vaccine, Hepatitis A and B vaccine How often should I have a Women's Health Check? The frequency of women’s health check-ups can depend on several factors, such as age, personal health history, family history, and lifestyle factors. Generally, it is recommended that women have a regular health check-up with their GP at least once a year. Make an appointment with Dr Lakmali Jinadasa | Dr Juliana Quay | Dr Aqeela Kukkady Book Now

Read the privacy policy of Brunswick Doctors. Learn how we handle patient data, security, and confidentiality. Privacy Policy Introduction As an Australian-based organisation, any data and information collected is held, used and disclosed in accordance with the Privacy Act 1988. This privacy policy is to provide information to you, our patient, on how your personal information including your health information is collected and used within our practice, and the circumstances in which we may share it with third parties. Our legal obligations As a private sector health service provider, Brunswick Doctors is required to comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) of Australia. To provide you with health care services, Brunswick Doctors needs to collect and use your personal information. If you provide incomplete or inaccurate information to us, or choose to withhold personal health information from us, we may not be able to provide you with the services you are seeking. Privacy Officer This practice has a designated privacy officer who implements and monitors adherence to all privacy legislation in this practice. The privacy officer acts as liaison for all privacy issues and requests for access to patient personal health information. Matt Mahon, is our practice’s designated privacy officer. The privacy officer is responsible for ensuring compliance with the Privacy Act 1988 and the Australian Privacy Principles and for developing and maintaining our written protocols. The privacy officer liaises with the person responsible for our computer security and systems to ensure our electronic systems remain compliant. If any members of the public or of our practice team have any queries concerning privacy laws and how our practice manages adherence to these laws, these queries are directed to the privacy officer. Definition Personal health information & Patient’s health record- ‘Personal health information’ is a particular subset of personal information and can include any information collected about a person in order to provide a health service. ‘Patient’s health record’ includes the formal health record (written or electronic) and information held or recorded on any other medium (e.g. letter, facsimile, electronic, verbal). These can include but not limiting to: Notes recorded during a consultation with a health care provider Any information conveyed to practice staff verbally in person or over the phone Correspondence received from patient, specialists, other health care providers or other relevant agencies Why and when your consent is necessary When you register as a patient of our practice, whether it is through our website or verbally with one of our staff members, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Our clinic uses a secure check-in platform to collect your information when you register for your first consultation.The digital registration form will ask you to agree to our Privacy Policy and how we use your information. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this. Why do we collect, use, hold and share your personal information? Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training). What personal information do we collect? We collect information from you that is necessary to provide you with health care services and to assist our health care team in diagnosing and treating your condition. Often this includes: Personal details: names, date of birth, employment and other demographic data Your ethnic background or your current lifestyle: alcohol consumption & smoking history Contact details: phone numbers, addresses, email & emergency contact Medical details: family information, past medical and social history, current health issues and future medical care Medicare numbers & health identifier (where available) for identification and claiming purposes Payment & account details: credit card or direct debit information Health fund details Formal health record (written or electronic) Results, reports or referrals received from other health care providers and any health information such as a medical or personal opinion about a person’s health, disability or health status. Dealing with us anonymously You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals. How do we collect your personal information? Our practice may collect your personal information in several different ways. When you make your first appointment, our practice will collect your personal and demographic information via your registration. This can include any information you’ve entered through our digital registration form, on our website or verbally communicated to our staff in person. Our practice has a collection statement within the digital patient registration form which collect consent from you for us to use your information. During the course of providing medical services, we may collect further personal information through electronic transfer of prescriptions (eTP), My Health Record via Shared Health Summary and Event Summary. We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment or communicate with us using social media. In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from: your guardian or responsible person as well as your emergency contact other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services your health fund, Medicare, or the Department of Veterans’ Affairs (as necessary). How do we use your information? Brunswick Doctors only uses your personal information for the purpose you have given the information to us unless one of the following applies: The other purpose is directly related to the purpose for which you have given us the information and you would reasonably expect, or we have told you, that your information is usually disclosed for another purpose or to other individuals, organisations or agencies; You have consented for us to use your information for another purpose; We are required or authorised by law to disclose your information for another purpose; The disclosure of your information will prevent or lessen a serious and imminent threat to somebody’s life or health; 1. Use among our staff involved in your care Our health care practices mean that your treatment will be provided by a team of staff who work together. Our staff will share your health information as part of the process of providing your treatment and ongoing care. Your health information will only be disclosed to our staff who are involved in your treatment. The confidentiality of your information and your privacy will be protected at all times in accordance with the law.  2 Other health service providers If in the future you are being treated by another health practitioner who needs to have access to the health record of your treatment at Brunswick Doctors, we will require prior written consent from you to provide a copy of your record.  The only time we would provide information about your health records to another medical practitioner without your consent is in the event of an emergency where your life is at risk and you are not able to provide consent.  3 Relatives, guardian, close friends or legal representative We may provide information about your condition to your parent, child, other relatives, close personal friends, guardians, or a person exercising your power of attorney under an enduring power of attorney, unless you tell us that you do not wish us to disclose your health information to any such person.  4 Research purposes Brunswick Doctors may use your health information, in a de-identified format, for research and teaching purposes. You can opt out of such use of your information by notifying us at any time without prejudicing your care and treatment.  5 Other Brunswick Doctors entities Brunswick Doctors may share your health information amongst its facilities listed at the end of this Privacy Policy. For example, this may occur where you are transferred between any of Brunswick Doctors’s facilities or to coordinate your care.  6 Other common uses In order to provide the best possible environment in which to treat you, we may also use your health information where necessary for: Activities such as quality assurance processes, accreditation, audits, risk and claims management, patient satisfaction surveys and staff education and training; Invoicing, billing and account management; To liaise with your health fund as necessary; and The purpose of complying with any applicable laws – for example, in response to a subpoena or compulsory reporting to State or Federal authorities (for example, for specified law enforcement or public health and safety circumstances). 7 Contractors Where we outsource any of our services or hire contractors to perform professional services within our clinics we require them to also comply with the Privacy Act 1988 (Cth) (or other relevant privacy legislation) and our Privacy Policy.  8 Other uses with your consent With your consent we can also use your information for other purposes such as including you on a marketing mailing list. Please note, however, that unless you provide us with your express consent for this purpose, we will not use your information in this way. Please note, Brunswick Doctors may use or disclose your personal information as specified above via electronic processes, where available or relevant. How the Practice uses document automation technologies Brunswick Doctors relies on our Clinic Management Software (CMS), Best Practice Software, for a number of document automation and security measures. These include templates and autofill capabilities that insert medically relevant patient information into referrals within a patients health record. It is ultimately the responsibility of the Medical Practitioner to determine what information is medically necessary to be include in referral letters, such as specialist letters, referrals to imaging and pathology centres, and can include or omit relevant information as they see fit. The softwares and electronic systems we employ are password protected and members of the practice team have different levels of access to patient personal health information as appropriate to their roles. Use of Artificial Intelligence (AI) Our doctors may use Artificial Intelligence (AI) to help document notes during consultations. AI tools support healthcare providers by enhancing the accuracy, efficiency, and completeness of clinical documentation. All patient information processed through AI is managed securely and confidentially in strict compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Patients have the right to inquire about our use of AI technology and may request additional information from our Privacy Officer. If patients do not wish for doctors to use AI during their consultations, they should inform the doctor at the start of the consultation. When, why and with whom do we share your personal information? We sometimes share your personal information: with third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with APPs and this policy with other healthcare providers when it is required or authorised by law (eg court subpoenas) when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent to assist in locating a missing person to establish, exercise or defend an equitable claim for the purpose of confidential dispute resolution process when there is a statutory requirement to share certain personal information (eg some diseases require mandatory notification) during the course of providing medical services, through eTP, My Health Record (eg via Shared Health Summary, Event Summary). Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent. We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent. Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing. How do we store and protect your personal information? 1. Data quality and security Brunswick Doctors will take reasonable steps to ensure that your personal information which we may collect, use or disclose is accurate, complete and up-to-date. We will also take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. We use technologies and processes such as access control procedures, network firewalls, encryption and physical security to protect your privacy. Personal health information is kept where only those with authorisation can access it, and is kept out of view of and unable to be accessed by the public. All softwares and electronic systems in our facility is passcode protected. Members of the practice team have different levels of access to patient personal health information as appropriate to their roles and, to maintain security all computer hardware and software passwords are kept confidential and are not disclosed to others. Each member of our practice team as well as any contractors that we work with are bound by a confidentiality agreement, which is signed upon commencement of working at our practice. 2. How we store your personal information Our practice is considered paperless, therefore all paper record that we receive from other health care providers such as letters, results, reports, X-rays, video, photos or audio recordings will be turned into soft copies and stored in the practice management softwares. the paper record will then be destroyed securely at our facility. The personal health information we collect and store in an electronic format is hosted by Internet Service Providers with servers located in Australia. Such information is unlikely to be disclosed to overseas recipients. We will destroy or permanently de-identify any of your information which is no longer needed. Telehealth Appointments and Consent Brunswick Doctors conducts Telehealth appointments primarily via telephone calls. In cases where a video consultation is required, we arrange this through Zoom, providing patients with a secure, private link that only the patient will have access to. Brunswick Doctors does not record, duplicate, or store audio or video from these consultations. Consent for Telehealth consultations is obtained verbally from patients at the start of the appointment. Access to and correction of your health information You have a right to have access to the health information that we hold in your health record. You can also request an amendment to your health record should you believe that it contains inaccurate information.  Brunswick Doctors will allow access or make the requested changes unless there is a reason under the Privacy Act 1988 (Cth) or other relevant law to refuse such access or refuse to make the requested changes.  If we do not agree to change your medical record/personal information in accordance with your request, we will permit you to make a statement of the requested changes and we will enclose this with your record. Should you wish to obtain access to or request changes to your health record you can ask for our Privacy Officer (see details below) who can give you more detailed information about Brunswick Doctors’s access and correction procedure.  Please note that Brunswick Doctors may recover reasonable costs associated with supplying this information to you. How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice? We take complaints and concerns regarding privacy seriously. If you have a complaint about privacy issues, or if: You have questions or comments about this Privacy Policy; Brunswick Doctors does not agree to provide you with access to your personal information; or You have or a complaint about our information handling practices, You can lodge a complaint with or contact our Privacy Officer on the details below. Please allow 30 days turnaround time for us to thoroughly investigate your concern. By letter: Privacy Officer, Brunswick Doctors, 55 Albion Street, Brunswick VIC 3056 By email: info@brunswickdoctors.com.au By telephone: (03) 9383 4155 If we are unable to resolve your issue, you may also contact the OAIC. Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992. Information we collect from our website This section of our Privacy Policy explains how we handle your personal information which is collected from our website: www.brunswickdoctors.com.au  This Privacy Policy applies to your use of our website and the use of any of the facilities on our website.  When you use our website, we do not attempt to identify you as an individual user and we will not collect personal information about you unless you specifically provide this to us. Sometimes, we may collect your personal information if you choose to provide this to us via an online form or by email, for example, if you: Post a comment on an article we have published; Submit a general enquiry via our contacts page; Register to receive our email newsletter; or Send a written complaint or enquiry to our Privacy Officer. When you use our website, our Internet Service Provider (ISP) will record and log for statistical purposes the following information about your visit: Your computer address; Your top level name (for example, .com,.gov, .org, .au etc); The date and time of your visit; The pages and documents you access during your visit; and The browser you are using. Our web-site management agent may use statistical data collected by our ISP to evaluate the effectiveness of our web-site. We are, however, obliged to allow law enforcement agencies and other government agencies with relevant legal authority to inspect our ISP logs, if an investigation being conducted warrants such inspection.  Cookies A “cookie” is a device that allows our server to identify and interact more effectively with your computer. Cookies do not identify individual users, but they do identify your ISP and your browser type. This website uses temporary cookies. This means that upon closing your browser, the temporary cookie assigned to you will be destroyed and no personal information is maintained which will identify you at a later date. Personal information such as your email address is not collected unless you provide it to us. We do not disclose domain names or aggregate information to third parties other than agents who assist us with this website and who are under obligations of confidentiality. You can configure your browser to accept or reject all cookies and to notify you when a cookie is used. We suggest that you refer to your browser instructions or help screens to learn more about these functions. However, please note that if you configure your browser so as not to receive any cookies, a certain level of functionality of the Brunswick Doctors website and other websites may be lost.  Links to third party websites We may create links to third party websites. We are not responsible for the content or privacy practices employed by websites that are linked from our website. Use and disclosure We will only use personal information collected via our website for the purposes for which you have given us this information. We will not use or disclose your personal information to other organisations or any one else unless: You have consented for us to use or disclose your personal information for this purpose; You would reasonably expect or we have told you that your information is usually used or disclosed to other organisations or persons in this way; The use or disclosure is required or authorised by law; The use or disclosure will prevent or lessen a serious or imminent threat to somebody’s life or health; or If we receive your email address because you sent us an email message, the email will only be used or disclosed for the purpose for which you have provided and we will not add your email address to an emailing list or disclose this to anyone else unless you provide us with consent for this purpose. Data quality and security If we collect your personal information from our website, we will maintain and update your information as necessary or when you advise us that your personal information has changed. Brunswick Doctors is committed to protecting the security of your personal information. We use technologies and processes such as access control procedures, network firewalls, encryption and physical security to protect the privacy of information. We will take all reasonable steps to prevent your information from loss, misuse or alteration. If you choose to complete our online forms or lodge enquiries via our website, we will ensure that your contact details are stored on password protected databases. Staff members associated with website maintenance have access to our website’s backend system. This is password protected. Our website service is also password protected. The information we collect and store from our website is hosted by Internet Service Providers with servers located in the United States.  Access and correction If you wish to obtain information about how to access or correct your personal information collected via our website, please contact our Privacy Officer using the details below. Policy review statement The privacy policy is reviewed regularly to ensure these policies and procedures are up-to-date. In the event of any issues or complaints relating to privacy matters, we also conducts a review in accordance to our review procedure outlined beloww: Review Procedure The privacy officer reviews the following items: · What is the primary purpose of this practice? · What data do we collect and document? · How do we store this information? · What data do we disclose and to whom? · When and how do we obtain patient consent? Information is collected from hard copy and electronic storage devices, and issues are discussed with the general practitioners and other practice team members to gain the most current information.