Question 1

Do you accept new patients?

Accepted Answer

Yes! Our doctors are accepting new patients.

Question 2

Do you bulk bill?

Accepted Answer

Brunswick Doctors is a mixed billing clinic. Patients with a valid concession card or seniors pension card will be bulk billed. Existing patients of Dr. Sunny Chin and Dr. Diana Lo will continue to be bulk billed by Dr. Ali Sheaar.

Question 3

How do I get my test results?

Accepted Answer

If you would like to discuss your test results, we advise booking an appointment with your doctor. If your doctor needs to speak with you about your results, our clinic will contact you to arrange an appointment.

Question 4

How long should my appointment be?

Accepted Answer

A Standard Consult is up to 15 minutes for one issue, while a Long Consult (30 mins) is for complex/multiple issues. A full body skin check, mental health consult, and IUD insertion require a Long Consult.

Question 5

Do you take walk-in patients?

Accepted Answer

We recommend booking an appointment to minimize waiting times. Walk-in patients will be accommodated when possible but may experience longer wait times.

Question 6

What is your cancellation policy?

Accepted Answer

Appointments must be canceled at least 3 hours in advance to avoid a cancellation fee. In urgent situations, we do our best to accommodate changes.

Question 7

How long does it take to receive test results?

Accepted Answer

Most results return in 3-5 business days. If you haven’t received a notification within 7 business days, please contact us for an update.

Question 8

Can I get a repeat prescription or referral without an appointment?

Accepted Answer

No, repeat prescriptions and referrals require a consultation.

Question 9

Do you offer telehealth consultations?

Accepted Answer

Yes, telehealth consultations are available. Home visits may also be arranged by the patient’s usual doctor if necessary.

Question 10

How can I book an appointment?

Accepted Answer

You can book an appointment online via our website or by calling our reception.

Question 11

What should I do if I need medical care after hours?

Accepted Answer

For emergencies, call 000. For after-hours care, contact 13SICK at 13 74 25 for home visits or telehealth consultations.

Question 12

How do I transfer my medical records?

Accepted Answer

Request a ‘Medical Record Transfer Form’ from your previous provider, and we will handle the transfer process.

Question 13

How do you protect patient privacy?

Accepted Answer

We comply with Australian privacy laws and store patient information securely. We do not share data without your consent.

Clinical Hours